Nadia Boylan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

RP Performance is a boutique gym located in the heart of Melbourne's CBD, which specializes in providing an array of training options. In this capacity, I establish rewarding relationships with clients through online and face to face communication and work with them to achieve their health and fitness goals. In addition to providing one-on-one coaching, I conduct corporate group classes 3 times per week. Through networking and appealing to customers I expand the customer base to increase revenue. I create and apply effective policies for RP Performance by complying with safety standards to attain customer’s satisfaction and retention.

Body Fit Training incorporates scientifically proven training techniques in a dynamic group setting to drive positive outcomes for all fitness levels. In this role, I coached groups of 20-36 through different training sessions to improve health and fitness. I engaged with a wide range of customer with various abilities to develop long-lasting relationships. I arranged, upgraded, and executed the accounts and information of clients by using an online management system and cohering with data to evaluate sales. I prepared and presented the membership lead reports by using Excel to support leadership in the decision-making process. I supported and contributed to process improvements by providing essential feedback and suggestions.

Melbourne, Victoria, Australia

In this capacity, I delivered excellent customer services by serving as a front of house representative to achieve customer satisfaction and gratification. I maintained a clean and pleasant working environment by cohering with all cleanliness and hygiene standards to enhance the customer experience. I prepared day-to-day stock management reports to assure the availability of stock.

Melbourne, Australia

In this role, I provided clients with great travel experiences by collaborating with clients and suppliers through different communication channels to ensure the information on travel policies and packages was comprehensive. I managed files of multiple customers by displaying effective time and organisational management skills. I achieved monthly KPI targets to demonstrate continuous growth of the business. I enhanced self-worth and skills by completing Certification III in Travel with Flight Centre and continuously developed my knowledge through product training.

Melbourne, Australia

In this role, I managed and led a team of five to seven staff members to encourage moral and abilities of employees. I focused on developing excellent customer services skills to ensure our loyal customers always felt welcomed and fulfilled each and every time. I executed multiple deposits and banking activities to prepare regular day-end reports.

London, United Kingdom

I became the assistant manager at Artisan during my 2-year working holiday visa in London. I served as a prime point of contact for customers by managing front house representative teams to provide the required assistance. I streamlined multiple tasks with excellent acumen to attain re-defined goals. I administered the training process of newly hired staff members to ensure the compliance of employees training with all operational procedures. I cultivated longlasting relationships with customers and also professional relationships with suppliers to guarantee the availability of stock.

Master'S Degree, Human Resources Management

Graduate Certificate, Human Resources Management And Services

Certification Lll And Lv In Personal Training, Health And Physical Education/Fitness

Education record

Completed highest level of education - Year 12.