Performing sales activities, ensuring the highest level of customer satisfaction through customer service activities.

• Simultaneously delivered on articles of different topics and deadlines for TTG’s websites and magazines, averaging 15k+ Chinese characters/month. Topics for short news stories ranged from hotel marketing, association management, event planning to aviation innovation, among others. Long-form reports included Q&A-style “Viewpoints,” case studies, marketing insights, features on the states of different industries, along with destination features which zoned in on specific destinations’ overall market condition, infrastructure growth, development challenges and industry players’ marketing strategies.• Attended trade shows, familiarization trips and summits; interviewed and connected with professionals of various segments and levels across the tourism and MICE industries worldwide, expanding the global outlook of TTG China’s content.• Translated and created editorial content for trade shows and advertorials in both English and Chinese. Achieved high satisfaction among clients through active communication.

Translated short Chinese novels written by Taiwanese authors.

Edited 4 books by National Geographic travel writer/photographer Wong How Man.

Wrote, edited articles for English-teaching magazine/radio program.

Taught Chinese to 10th grade students as a student teacher.

Taught Conversational English to adults.

Translated Chinese language teaching materials.