- Review plan benefits and determine coverage based contract and claims processing guidelines. Verify accuracy of information entered and imaged.- Review pretreatment estimates ensure accurate entry and processing. Update coordination of benefits (COB) Investigate any anomalies and claims. - Provide subject matter expert support to internal customers, dental claims processing queries, terminology and benefits. - Assist in development and maintenance of dentals claims processing manual and other dental related department policies and procedures. Assist in training new hires and also assist in the compliance department for dental insurance verifications.

Actively responsible for coordination, planning and execution of tasks and activities for the clinic by being the liaison between physicians, nurses and patientsActively managing a nationwide network of independent self-contracted medical examiners to carry out Medical Examinations, ECG’s, pulmonary function tests and other general screening tests for applicants of life insurance and protection policiesLiaison between health insurance providers, physicians and all client facing communication for the purpose of providing private medical services to patients across the UKSuccessfully employed negotiation skills with several insurance providers in acquiring contracts and overseeing various billing practicesLed efforts in new process development and conception of new policies to streamline the distribution of on-site medical services that increased efficiency and effectiveness of the quality of careUse of business application tools to schedule appointments and maintain all demographic data of patients from one visit to the next, and provide accessibility and updates to all clinicians in real-timeProcurement and sourcing of materials, equipment and general inventory management of all medical and non-medical staffEffectively prepared quarterly financial budgets and other financial forecasts

Delivering billable components that meet the customer’s needsAssisted in defining the scope of a project/opportunities, estimating efforts and project timelinesUsing SAP to manage and direct client queries as well as adhering to delivery deadlinesUse of business process flows to provide a creative source of ideas/solutions to address problemsTraining and mentoring new hires and in system operations and solutions using industry specific business processesConsistently close out imminent tickets thereby maintaining an excellent record with customersWeekly status updates of progress and issues via dashboard reporting and PowerPoint presentationsExperience in research and software application troubleshooting

Proficiently analyzed and managed day to day administration of client portfoliosProduced Coordination of Benefits (COB) reports from Omni in order to analyze and conduct ad-hoc pension reviewsConsistently calculated Pension Commencement Lump Sum (PCLS) on a regular basis for clientsActively engaged in the preparation of trust deeds for multiple clientsFacilitating new investments through stock brokering accounts, unit trusts and unlisted share dealsEstablished and implemented quality control policies and procedures as neededReport on all quality control and performance related issues to the Senior Client Service ManagersEffective negotiation and liaising with multiple stakeholders including clients, Independent Financial Advisors (IFAs) and other professionalsProcessing investments and producing valuation reports in a timely and efficient manner

Executed tasks for the organization of distinctive pension plans (SIPPS, DB, Stakeholder, Groups etc.)Effectively managed the ongoing backlog of pension plans including stratification of projections, TV, FV, client messaging and IFAs.Developed company valuations and creating/analyzing financial models, as well as conducting financing, comparative and other financial analysisUse of Avelo (now IRESS) wealth management tools to enforce compliance and evidence support for pensionsAssisted with the testing of the system for new clients according to the administrative requirements

As a dispatcher, my duties included being first responder to technicians and engineers who need to react to reported gas leaks and other external reported issues.The role required me to facilitate the precision of accurate and timely fault information for internal and external customers within the mandated SLAs. Worked on multiple systems such as SAP, CLICK and Microsoft Access in order to produce high quality reports.

I was responsible for managing a very large private student accommodation site. I was also responsible for financial management, organizational leadership and risk management.This job involved me developing and managing an annual budget during the summer turnover period. I coordinated the management team, contributing to short and long term organizational planning and strategy. I have gained knowledge with regards to financial reporting, management principles involved in strategic planning, HR modeling and leadership.