Nadia K. Email & Phone Number

Chicago, Illinois, United States

Led multi-million dollar acquisition, retention, and lifecycle marketing campaigns promoting United Chase credit cards via stand-alone and triggered emails, direct mail, cardmember newsletter, advertising, account statements, in-flight magazine, banners, and jetway posters – resulting in seven consecutive quarters of double-digit account growth Managed Visa and United sponsored cardmember event programs, including venue selection, customer pricing, marketing, and hosting for over 50 annual dining, concert, and movie-screening eventsCollaborated to launch new card products including the United Explorer Card, United Business Card, and United Club Infinite Card, and managed communications to millions of cardmembers and employees via website, direct mail, and emailsCreated and implemented the communication strategy for the United MileagePlus X app with United Visa Rewards, exceeding stretch goal by 30% for enrollments by United Chase Visa Cardmembers

Houston, Texas, United States

Managed overall strategy for growth of various trip insurance products (domestic, international, and reward) leading to an increase in product revenue from $1 million to $3 million in less than 2 yearsAnalyzed marketing program results for trip insurance; compiled monthly and annual sales reportsDeveloped marketing messages related to trip insurance, hotels, and trip activities, and managed accounts with partners (Travelocity and Access America) to generate ancillary revenueDesigned and managed web programs and strategic marketing offers for hotel and destination merchandising pages on continental.com

Houston, Texas, United States

Planned and managed product enhancements, and prepared requirement documents for implementation in coordination with technology and other departmentsAnalyzed, managed, and performed user acceptance testing for website content and applications in English and Spanish, and recommended improvements

Houston, Texas, United States

Houston, Texas, United States

Served as liaison between Sr. Vice President of International Division and country managers Organized and participated in international marketing conferences and meetings in Rome, Amsterdam, Madrid, and Dublin

Houston, Texas, United States

Developed business plan and conducted market research for international healthcare services firmUtilized a physician referral network and web-based client service system to expand client base

Houston, Texas, United States

Developed and implemented strategies for a competitive and profitable international programPromoted the hospital as a premier healthcare choice through local and international marketing campaigns to embassies, consulates, referring physicians, and hospitalsAssessed client needs and established customer service programs to consistently exceed client expectationsEducated and collaborated with hospital personnel and physicians to ensure the expedient delivery of high-quality service to international clientsTraveled internationally on trade missions as well as to embassies in Washington, DC, to build and develop business relationships, increase client base, and improve collection rate on payment

Houston, Texas, United States

Marketed hospital’s international services to local, national, and international clientsPlanned and implemented effective advertisements and media promotions to target marketsGuided physicians, medical personnel, and hospital departments to ensure the delivery of expedient and high-quality service to international clientsDeveloped and strengthened key business relationships in the local, national, and international communitiesParticipated in functions organized by the Greater Houston Partnership’s World Trade Division, Houston International Initiatives, Institute of International Education, Consular Corps of Houston, University of Houston International Trade Center, Greater Houston Convention and Visitors Bureau, Houston Hispanic Chamber of Commerce, and National US-Arab Chamber of CommerceEducated hospital staff on cultural differences and protocols for communicating with international clientele

Houston, Texas, United States

Directed international operations, including strategic planning, market development, customer service, and personnel and financial managementSupervised and coordinated a sabbatical program for visiting international physiciansIncreased international patient volume and profitability using market analysis and competitive positioningParticipated in international trade missions to Mexico, Latin America, and the Middle East organized by the City of Houston and the Greater Houston Partnership’s World Trade DivisionStrengthened the hospital’s reputation as a healthcare leader in the international community

Bachelor Of Science - Bs, Biology, General

Executive Master Of Business Administration

Master Of Science - Ms, Nutrition & Food Science

2 Months Of Intensive Spanish Language Courses

Intensive Course In Italian