Nadia Kellar Email & Phone Number

Greater London, England, United Kingdom

Currently spearheading the PCI DSS project to ensure the Council meets stringent security standards for card payments. Experienced in structuring and delivering projects on time and within budget, managing multiple complex projects, and integrating new capabilities into the business. Skilled in stakeholder management, financial control, and maintaining high-quality standards. Leading digital services projects across various teams, ensuring adherence to the Council’s Project Delivery Framework.Technical Skills:Proficient in project management tools such as Microsoft Project, JIRA, and Trello.Expertise in Agile and Waterfall methodologies.Strong understanding of cybersecurity principles and PCI DSS requirements.Experienced in digital transformation and IT infrastructure projects.Skilled in data analysis and reporting using tools like Excel, Power BI, and Tableau.Knowledgeable in software development lifecycle and processes.Skilled in stakeholder communication and change management.

Duties & Achievements:Product owner for management system solutions, lifecycles and benefits realisation.Launching and showcasing application solutions, trials and iterative improvements.Championing system development projects to support the council’s future objectives.Providing direction on the stages and phases of housing transformation programmes.Performing impact analysis on design options to determine risks and project lead times.Increasing resource capacity to manage change implementation planning and execution.Strategically advising on the elements of complex systems development programmes.Composing business readiness plans for IT deployment, data migration and capability.Instigating support and change to drive innovation, technical plans & project delivery.Exploring operational scalability for future automated and non-automated processes. Selecting business analysis methods, tools and suitable waterfall and agile approaches.Directly influencing scoping, requirements definition and stakeholder project reporting.Creating and training a motivated, collaborative project team with the drive to succeed.

Duties & Achievements:Workstream lead for the upgrade of NEC Housing to V6.22 in 2021.Utilised a multitude of PRINCE 2, Agile and Waterfall methodologies.Implemented ‘MyAccount Granicus solution’ for a LBHF self-service offering.Gathered requirements in preparation for the design and testing of features and tools.Configured the NEC’s Housing Online portal so residents could access digital housing.Delivered cost reductions by automating processes, infrastructure and procedures.IT Project Manager and stakeholder during a new housing system implementation.Headed up project planning, governance, control, implementation and resourcing.Drafted timelines to demonstrate the work scope, quality criteria and potential risks.Updated technical documents to show costs, workflows, targets and project objectives.Worked on a range of major projects including the “Any Day Tenancies” initiative.Attended meetings with Corporate IT Services to create system integration reports.Specified and distributed project work streams, work scopes and business cases.Delivered a new IT System Management tool to support 500 NEC Northgate Housing users.

Duties & Achievements:Maximised income from tenant arrears with an annual debt of £70M.Created, managed and delivered rent arrears escalation policy projects.Successfully delivered a £50,000 rent arrears reduction in 15 weeks.Designed contingencies to manage Rental Income arrears escalations.Created performance reports to help managers monitor their staff.Formed external alliances with Credit Union and Debt Advice Agencies.Trained and mentored 17 officers on a one to one and a group basis.Reported on key performance indicators and ways to increase value.

Duties & Achievements:Maximised income collection through phone calls and visits.Trained new starters and graduates on IT systems & rent arrears.Liaised with solicitors concerning possession and stay hearings.Dealt with 900 rent accounts and Universal Credit claims.

2.1 Bsc (Hons) Sociology & Communications

A’ Levels: Politics, English & Media Studies