Nadia Lyne Email & Phone Number

Brisbane, Queensland, Australia

Gold Coast University Hospital

Southport, Queensland, Australia

Gold Coast University Hospital

Varsity Lakes, Queensland, Australia

Hills Connection Solutions is an industry leader in delivering technology solutions to residential and commercial customers. The business delivers large national team of knowledgeable and highly skilled technicians who pride themselves on providing the highest level of customer service across a multitude of technologies and services from technical home installation to large scale site solutions.•Provide compliance support and work with the Quality Manager to ensure that Hills reputation is protected by conducting effective compliance and quality reviews.•Analyse on-site post-installation QA desktop audits for fixed wireless and satellite installations to ensure quality and WH&S standards are upheld by technicians in the field.•Review post-finance audits on all invoiced jobs that have not been approved by the client, based on artefacts supplied, to monitor compliance against Hills Quality Framework and provide relevant reporting to management and business stakeholders.•Identify inaccurate or incomplete reports and liaise with colleagues and the client as necessary•Respond to queries from the technical support team, finance team and the client on compliance reporting and related business processes.•Research missing information using comprehensive MS Excel spreadsheets and liaise with subcontractors and clients on status and invoicing requirements•Track compliance investigations and completion status of jobs for invoicing, as required and escalate these to relevant managers as appropriate.•Monitor quoted jobs to ensure correct & accurate use of labour and materials•Compile weekly reports & assisting with monthly backing data reporting to report status of jobs with the Finance team and our client•Training and supervise technical support staff in the development of technical knowledge and customer service, including identifying and recommending development needs

Port Melbourne

Proactively acquired new accounts in a designated geographical area.Appointment setting via phone from leads generated.Ensured all clients’ expectations were met.Continued to manage new business accounts.Achieved weekly, monthly & annual sales targets.Always presented in a professional manner.Fostered & maintained strong working relationships internally & externally to the business.Played an active role in the sales team.