Nadia Mazzocca Email & Phone Number

Roma, Lazio, Italia

Roma, Lazio, Italia

Dubai, United Arab Emirates

Sales and Customer relationship activities related to new leads acquisition and clients’ retention, including but not limited to:I. Leads generationII. Leads conversionIII. Clients relationship managementIV. Sales analysis and strategic planningMarketing Activities: supporting marketing strategy planning and marketing strategy implementation including but.

Dubai, United Arab Emirates

Administration, client relationship management and marketing duties including, butnot limited to:- Manage invoicing processes and follow-ups;- Supervise payables and receivables and carry out basic accounting tasks;- Carry out online marketing and sales activities;- Supervise implementation of company guidelines;- Manage communication with clients and.

Sofia

Responsible for driving operational excellence and continuous improvement on the area of Customer satisfaction and retention, by co-operating with local MMO organization, contact center network, service channel and other key stakeholders in client and Sitel organizations. Role is both operative and managerial, with daily internal and client contact.The.

Sofia

Responsible for calibrating and supporting quality standards between clients and the company. Ensuring that customer satisfaction goals are met, analyzing data and providing recommendations and concrete actions to improve the quality process and achieve team objectives. Providing feedback on daily basis, coaching and training agents on technical aspects.

Sofia

Main responsibilities:- Press review and editing of the daily newsletter- Sector and general economic analysis- Managing web site content and social media profiles (Facebook)- Event organizing (coordinating with actors involved in organization at different levels - partners, sponsors, clients - drafting programs and all informative materials, press.

Sofia

Collaborating to the redaction of the daily newsletter and in communication activities(web page, informative materials), support in organizing events (conferences and meetings) and more generally to the daily activities of the office.

Estonia

Main Responsibilities:- attending institutional and EU delegation meetings at the Estonian Foreign Ministry as representative of the Embassy and drafting brief reports- drafting of analysis and reports on politics, economy and social issues in Estonia- weekly press review- supporting cultural initiatives of the embassy (meetings to promote Italian language.

Master'S Degree, International Relations And Diplomatic Studies, 110 Cum Laude

Advanced course on international political systems and historical, political, institutional and economic backgrounds, in a comparative.

Bachelor'S Degree, International Relations And Politics, 103/110

Main subjects: political science, micro macro and international economics, history and theory of international relations, international.

Academic Year Abroad Under Eu Scholarship - Erasmus, International Relations And Politics

Academic year 2006-2007 spent attending lessons and exams in the IEP of Bordeaux. Main subjects: French language, Political Science, EU.