Nadia Okong'O Email & Phone Number

Juja, Kiambu, Kenya

• Digitized the school’s customer communication resulting in a significant increase in customers being aware of and engaged in school activities. Additionally, 100% of the customers transitioned to adopting the SMS communication system.• Created compelling and consistent content for various communication channels, including newsletters, website updates, and promotional materials.• Supervised and trained team members in customer care, resulting in increased customer satisfaction and improved service delivery.

Researched and wrote SEO tailored content marketing articles ranging between 800 - 4000 word for various industries namely:- Apparel- Interior Design- Fashion and Beauty- Automotive - Construction and Home Renovation

Juja, Kiambu, Kenya

In charge of managing both front and back office administration of the kindergarten section.• Facilitated the implementation of digital learning during the Pandemic and oversaw content creation and delivery.• Collaborated with stakeholders to expand extracurricular offerings, contributing to a 50% increase in student participation.

Juja, Kiambu, Kenya

In charge of managing the school’s Facebook page by ensuring that it is up to date withcurrent information on school events and notices. In addition, answering of queries from bothcurrent clients and potential clients whilst managing the school’s website and web mail.

Nairobi

Worked with various clients on projects that involved:- Content Creation- Social Media Strategy- Content Planning and Management- Social Media Advertising

Nairobi, Kenya

As part of the copywriting team, I wrote creative content for advertisements such as headlines, radio and television scripts. In addition, I also proof read and edited copy that was written.

Postgraduate Certificate

Bachelor'S Degree

Education record