Developing and maintaining strong relationships with 3PL partners and Amazon BrandSpecialists to ensure an efficient and seamless supply chain operation.• Coordinating with Amazon’s preferred carriers (e.g DHL, Kuehne Nagel) through CarrierCentral and collaborating with 3PL partners to optimize shipping and delivery operations.• Planning and organizing transports and other logistics flows within the Amazon platform, aswell as processing additional administrative tasks.• Working closely with cross-functional Amazon and 3PL teams to identify and resolve logisticschallenges, leading to improved order fulfillment and customer satisfaction rates.• Monitoring inventory levels to ensure adequate supplies and reduce stock-outs.• Utilizing Microsoft Office tools (e.g. Excel, PowerPoint, Teams, Outlook), Oracle and SupplyStream systems to manage daily operations, streamline processes, and organize data.*Achievements:• Increased Amazon order fulfillment rate through strategic account management expertise.• Decreased Amazon chargebacks due to failed deliveries by proactively monitoring andeffectively managing all aspects of the shipping process through Vendor Central & CarrierCentral.• Consistently received recognition from peers for exceptional problem-solving abilities.

- Conducted research and analysis of land use patterns, market trends, and regulatory requirements.- Managed project timelines, budgets, and resources, ensuring projects were delivered on time and within budget.- Collaborated with other team members, including planners, engineers, and architects, to ensure projects were completed to a high standard.- Kept up to date with the latest developments and changes in land use and development regulations.- Led a cross-functional team of professionals including architect, civil engineers, and others, to submit a formal Subdivision application, ensuring effective team management and alignment of project goals.*Achievements:- Coordinated with architect and municipal planning staff to complete the preliminary subdivision application, ensuring all relevant requirements were taken into consideration.- Reviewed comments received on the subdivision application and worked closely with various professionals to address any concerns and resubmit for final review.

- Led a team of contractors and provided effective time management by monitoring performance, budget and quality control. - Assisted in the tender process, developed scopes of work, obtained quotes and assigned work orders- Drafted and prepared lease agreements for residential tenancy while ensuring compliance with all the relevant regulations. - Administered tenancy efficiently, including negotiations, billings, and rent collections.- Reviewed and analyzed rental charges to ensure accuracy.*Achievement:- Coordinated maintenance and repairs with tenants and contractors and monitored project progress, ensuring timely resolution of any issues.

- Trained and mentored new team members, promoting a focus on customer service and a commitment to quality.- Built strong relationships with internal and external customers to ensure their satisfaction with the company's services.- Assessed customers' needs and promoted products and services that best fit their needs.- Executed data input with a high level of speed and accuracy, ensuring efficiency and accuracy in all operations. *Achievement:- Diagnosed technical problems and provided effective solutions for over 100 customers, reducing call handling time and increasing customer satisfaction.

- Managed and supervised operations support teams to ensure smooth and efficient operations of cruise ship activities. - Developed and implemented process improvements to streamline operations and improve customer satisfaction.- Monitored and analyzed key performance metrics to identify trends and make decisions to drive continuous improvement.- Managed budgets, schedules, and resources to ensure timely and cost-effective completion of operations support activities. *Achievement:- Coordinated with multiple stakeholders driving results in a complex and dynamic environment.