•Delivered counselling services in person, virtually and or telephone to 8-10 students daily, regarding educational issues including: program selection, class scheduling and career planning•Maintained 300+ students’ course and fees records in organized Excel files resulting in better business conduct and monitoring students progress•Assisted the development teams in removing blockers, by communicating during the daily scrums•Consulted on UI/UX design for tailoring the institute’s website for better impact and user journey•Organized workshops every week and was in charge of a organizing 2-3 events every month, including boutique visit, fashion show, interior model making, industrial visits and art exhibitions•Created a substantial contribution to the growth of the organization by increasing employment and placement partners by 30% within a 6 month period

•Responsible for creating job postings on online portals including Naukri.com, Indeed and screened 20 - 30 resumes for IT, healthcare, hospitality & FMCG industries daily•Scheduled 5 - 8 interviews weekly between clients and candidates, shared accurate information regarding the interview through text and email notifications•Developed new business partnerships by initiating new strategies and cold calling companies daily, resulting in 5% increase in client acquisition PAN India●Provided excellent Level-1 support for all technical and computer related issues, receiving calls and logging customer request/problem, ensuring proper documentation●Assisted users through multiple channels including telephone, chat, emails and provided timely resolution●Handled incident tickets using ServiceNow tools, change requests and all types of hardware and software related issues● Worked in a collaborative and team environment, effectively communicated with end users, did regular follow ups on existing issues and escalated to different Level 2 support teams related to Network, outlook, Active directory, user logins depending on severity● Worked on password resets, internet connectivity issues, outlook support, and operating system issues, related to windows installations•Demonstrated strong organizational and data management skills, maintaining almost 100+ records of clients and 500+ records of candidates, within excel sheets using basic SQL knowledge

•Monitored and analysed website traffic through various platforms while managing online inventory of 200+ products through Shopify•Facilitated communication between Frontend and Backend development teams, enabling document requirements to create user stories, for the company’s website and social media accounts •Promoted website by social media marketing on Instagram, Facebook and Pinterest, increasing the followers and website traffic by 10% within a 6 month time frame•Reduced customer support requests by 7% by engaging with customers on social media through requests regarding any issues they were experiencing