- Orient patients to the clinic, complete insurance verification, and payment collection prior to and after office visits.- Streamline clinic flow by utilizing time management skills to strategically regulate patient volume based onprovider coverage.

Managed the day-to-day operation of MSK Monmouth’s Department of Radiology by:- Proactively conducting scan-specific lab checks for 200+ patients ahead of scheduled imaging appointments to avoid delays.- Uploaded, reviewed, and integrated outside imaging for patients into system.- Prepared scan-specific paperwork for 200+ patients receiving a CT, MRI, or PET scan.

- Facilitated a warm welcome for 300+ patients and visitors daily; de-escalated difficult interactions by displaying compassion, patience, and active listening; routinely scheduled 40+ patients per day for various appointments in a manner that optimized patient preference in accordance with physician and unit availability.- Served as a specialized coordinator to the Social Work and Nutrition departments as the sole administrativepersonnel.- Enthusiastically trained, mentored, and oriented new team members.

- Managed all administrative duties of the lab such as scheduling and running meetings; handling all email correspondence; and serving as project lead for several ongoing studies simultaneously.- Facilitated one-on-one interviews with LGBTQ-identifying smokers to assess smoking behaviors and addressed barriers to smoking cessation both prior to and during the emergence of COVID-19.- Delivered educational sessions on the basics of cancer and importance of colorectal cancer screenings to community members of the greater Newark area.- Created and delivered various visuals summarizing project goals and timelines; latest happenings within the lab; and remarkable research findings to collaborators and other team members.- Supervised and trained four undergraduate interns throughout the duration of their internship with the lab in various research methods such as analytical writing and qualitative data analysis.

Committed one school year of service as a DE&I Ambassador to increase cultural competency, promote inclusivity, and ensure equal representation of minority and underrepresented groups of the Douglass community at Rutgers by training student groups and conducting research on current events in the news that relate to diversity, equity, and inclusion.