Innovative Products. Amazing People. Outstanding Service. It’s who we are.We are committed to helping you growyour business through our unique, proprietaryloan products. We understand howimportant your relationships are,because we feel the same way about you.

Knowledge is the key to a successful financial future. My background, experience and commitment to providing you with the resources you need to make financial decisions, can help make your financial future as successful as you need it to be. I pride myself in getting to know each client so that I can understand their individual needs and what matters most to them. This helps me recommend products and strategies designed to meet their current needs, and more importantly, their future needs.

A highly talented finance professional with a demonstrated track record of maximizing customer service opportunities and consistently exceeding sales performance goals with 10+ years in the financial/mortgage sector. Strong and decisive operations and customer service leader with excellent analytical, organizational, team building and planning skills while ensuring strict compliance to all industry regulations. Maintains uncompromising focus on high quality standards and bottom-line profit improvement. Detail-oriented self-starter with excellent oral and written communication, interpersonal, time management and presentation skills. • Initiate and coordinate the development of strategic action plans to successfully penetrate new markets to insure growth and profitability • Administer comprehensive assistance in the creation and implementation of crucial sales and marketing plans as needed to drive increase market share • Provide timely and accurate support to business partners on structure and delivery of loans. • Build and maintain strong relationships with key existing clients to increase loyalty and retention • Proactively identify a variety of new business opportunities to drive business growth • Effectively communicate information on new product developments to prospective clients • Successfully meet all sales targets and KPIs by identifying business opportunities and generating revenue

• Develop and implement a key business plan and sales strategy for the market ensuring the attainment of all company sales goals and profitability • Initiate and coordinate the development of strategic action plans to successfully penetrate new markets • Administer comprehensive assistance in the creation and implementation of crucial sales and marketing plans as needed to drive business growth • Provide timely, accurate and competitive pricing on all products to the business partners while striving to maintain maximum profitability • Maintain detailed, accurate records of all production, sales and activity reports to better manage goals and expectations • Build and maintain strong relationships with key existing clients to increase loyalty and retention • Proactively identify a variety of new business opportunities and appointments to drive business growth • Effectively communicate information on new product developments to prospective clients • Successfully meet all sales targets and KPIs by identifying business opportunities and generating leads • Conduct extensive client fact-finding while proposing solutions based on client needs to ensure complete customer satisfaction • Strategically plan and prepare creative presentations while maintaining extensive knowledge of current market conditions • Accurately capture and maintain all client information, meeting notes and tasks on the CRM • Effectively interact with other departments, ensuring all requests are handled successfully and in a timely manner • Provide management with detailed feedback and recommendations for changes to improve business such as product feedback to the product development/marketing teams • Significantly reduce revenue losses and enhance the retention of major clients using strong negotiation skills while strengthening all relationships

• Responsible for the overall success and growth of the designated market as measured by new business loan acquisitions • Correctly identified and recommended appropriate alternatives regarding loan structuring and financing solutions • Extensively reviewed and analyzed complex credit files, compensating factors, deficiencies and exception requests to determine the appropriate course of action • Provided full support and recommendations to the strategic business partners to ensure optimal business success • Successfully closed 240 new transactions from 35 accounts averaging $85M in revenue in 2013 • Meticulously maintained correspondence with all clients to guarantee an outstanding customer service experience • Developed and implemented strategic plans for increasing lead generation and business development • Devised and maintained a creative company website while significantly increasing client community content participation • Established and integrated a variety of eye-catching online promotions and digital marketing campaigns to increase business awareness

• Provided strategic leadership, directing a team of 10 loan officers while monitoring for top productivity and efficiency • Responsible for devising and introducing appropriate team production goals to drive enhanced performance • Effectively managed the sale pipeline throughout all aspects of the cycle • Delivered superior customer care by creating personalized relationships with each customer to ensure that their diverse expectations and situations were managed and top level service was provided while exceeding both corporate and personal monthly quotas • Managed a very large monthly pipeline of up to 65 files of both FHA and conventional refinances and purchases while adhering to all government and conventional guidelines, closing procedures and federal regulations • Accurately verified the conditions of approval including customer assets/income documentation while resolving vesting, child support, judgment and title issues • Maintained a high level of customer service while dealing with loan officers, borrowers and underwriters • Handled and resolved sensitive issues with appraisals, title commitments and home owners insurance updates • Reviewed title reports from attorneys and ensured accurate review appraisals for potential red flags • Ordered and prepared both verbal and written verifications of employment, collected gift letters, bank statements and verifications of rent/mortgages • Assisted in clearing conditions while reviewing AUS findings in detail • Pre-underwrote and closed FHA, VA and conventional loans • Proactively kept in contact with each client to provide basic information/updates about the status of the customer's account, including pending loan modification application and other loss mitigation alternatives