Managing a team of 250-350 Pickup & Delivery Partners directly on a daily basisDrive Pickup & Delivery Partners efficiencies assigned at an individual level.Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.Improve and maintain promised delivery times for better customer experience.Conduct classroom/ field training at individual level for better customer experience.Conduct regular field audits for better compliance among Pickup & Delivery Partners.Manage and control voluntary attrition and control absconders by conducting regularengagement activities.Provide feedback at individual level and conduct weekly one-on-ones to understandproblem areas.Ensure excellent customer experience by solving order level escalations.Support Pickup & Delivery Partners during emergencies and exigencies.

Handling First Mile & Last MileChecking the Product Damage/Wrong/Missing and Expiry product. Inventory Management & Audit Maintained the data of Issue material.Manage daily operations of grocery store to meet store goals.Provide direction and guidance to grocery staffs in their assigned job duties.Follow and enforce store policies, security measures and customer service standards.Manage product storage and rotation activities to reduce spoilages and damages.Ensure that shelves are loaded with fresh products all the times.

Handling first Mile and last mileHandling the Last Mile (Bike, E_Cycle & Cycle) Rider Tracking Details, Their Weekly Payout, and Monthly Payout. E-mailing to the upper management for approval in Payout Stuck/hold in genuine cases. Maintain the Discipline, Grooming, Peak hour Incentive & Surges Breaches (Pickup + Arrival + Return to Store) Daily tracking all over India RSI in google sheet New Rider Joining, Handholding, Dipstick, Shift Adherence and Last Mile Reports &Attritioncalls. Tracking hourly Order Losses, RTO. Checking the Product Damage/Wrong/Missing and Expiry product. Inventory Management & Audit Maintained the data of Issue material. Order Processing from fulfilment center. Managing Stores and Delivery. Taking Daily Huddlers and explain about Payment, Weekly Payout, Monthly Payout, Offers.Management · Leadership · Training · Project Management · Communication · Strategy · Analytical Skills · Problem Solving · On boarding · Team Management · Team Building · Team Leadership · Teamwork · Team Spirit · Supply ManagementPeople Development · Employee Engagement · Negotiation · Coaching · Data Entry · Problem Solving · Employee Relations · Operations Management

Handling the Inventory all over India (Disposable, Consumable, Medical Devices, Medical Equipment’s &Dental) Handling B2B and B2C Onboarding the New Vendors in Portal with Valid Documents. Handling the Escalation from Customers. E-mailing to the upper level management and every city DSM.National Seller Management - Identifying potential sellers for the given product segment.Understanding their product offerings and shortlisting of vendors and manufacturers for impalement.End to end on-boarding process for seller impalement and listing on medikabazaar website.Negotiating Best possible deals for the company.Providing solutions,best possible products and deals to help generate incremental business.Procuring quotes and required quantity from the em-panelled vendor to fulfill the business requisite and for revenue generation.Other day to day activities helping and assisting other departments like accounts, IT, Marketing,logistics and warehouse.Customer Service Operations - Responsible for managing Customer Service, Customer Experience and Customer Engagement

Designation : Business Development Executive Process : Customers Relation Team Job Role –Handling walk-in issue of partner/ Drivers in Branch.Mailings to upper level management.Solving partner queries regarding the OLA partner application.Generating lead when needed.Solving payment related queries of partner.Data Mining.Cab documentation.Automation regarding OLA partner application.Cab Audit .Completing Task's which is given by manager.

Vendor on board the process, B2B sales.