Nadim Ali Email & Phone Number

Washington D.C. Metro Area

In my current position, I oversee Microsoft Teams for 30,000 users at ICE, making sure everything functions seamlessly. I offer dedicated support and hands-on training for ICE leadership and staff, both online and in person, to ensure effective knowledge transfer. I also address and resolve Teams and SharePoint issues for clients nationwide, improving their overall user experience.My Key Accomplishments:* Led virtual training sessions for Microsoft Teams and SharePoint Online, reaching 30,000 users and enhancing user proficiency.* Optimized user access and functionality in Microsoft Teams for ICE by strategically managing platform.* Increased SharePoint utilization within ICE by developing training modules tailored to unique environmental requirements.* Reduced transition-related challenges and frustrations by guiding users through complex migration to Microsoft OneDrive.

Washington Dc

In that role, I led the team and delegated tasks efficiently. I also mentored junior staff, ensuring projects ran smoothly, and offered personalised training on InfoPath forms and SharePoint workflows using SharePoint Designer.My Key Accomplishments:* Achieved DHS recognition for developing CISO knowledge system platform, demonstrating excellence in multiple roles as SharePoint Front End Developer, Business Analyst, and prototype graphics designer.* Expanded project scope and optimized team performance by managing resources onsite and growing project to team of four.* Resolved business challenges within CISO by engineering custom SharePoint solutions that integrated comprehensive group and individual learning metrics, enhancing overall efficiency.* Enhanced CISO's digital infrastructure and user interface by developing graphic prototypes, and driving improvements as SharePoint Developer and Business Analyst.

Washington D.C. Metro Area

Department of Defense – Military Health Systems (June 2013 – July 2014)· Designed, debugged and troubleshooted SharePoint 2010 workflows which automate business review processes for MHS. Saved client time by repairing defects, rather than rebuilding from scratch.· Customized SharePoint forms on the MHS SharePoint portal which requires various custom validation processes using jQuery, JavaScript and CSS.Federal Bureau of Investigations – Human Resources Division (January 2011 – May 2013)· Designed and developed a departmental Sabbatical Program System to house applications, nominations, and surveys for FBI-Wide. The Sabbatical Program was successful and even demonstrated at a global learning conference by the client in Germany.· Measured site growth and statistics collecting analytics from SharePoint on programs such as the sabbatical. Presented the data findings to management and clients in dashboards and reports.· Provided independent and classroom training to Section Chiefs, Unit Chiefs, and Directors with limited SharePoint experience.

Arlington

Department of Defense – Defense Telecommunication Services – Washington (January 2008 – December 2010)· Developed a portal solution to record progress and activity on the merger between DTS-W and Network Infrastructure Service Operations (NISO) departments. This helped facilitate the initial merger process between the two divisions.· Developed front-end customizations such as tabbed web parts, custom search filters for lists and libraries, and much more using jQuery and JavaScript.· Performed tasks outside of my expected skillsets. The tasks included releasing communication broadcasts to multiple departments, revision of process maps for business process SMEs, and developing organizational charts and designing web content using Microsoft PowerPoint. Department of Defense – Information Technology Agency (June 2009 – November 2010)· Collected requirements and business knowledge from multiple ITA leads to design and develop a pilot Knowledge Management Portal across ITA. The portal assisted departments in collecting business knowledge to prepare for a future merger with NISO. · Configured custom reporting tools for Division Chiefs to provide weekly reports to the ITA Executive Director.· Designed customized security permission groups and access as well as administrative support to the department’s Information Management Officer, Division Chiefs and Director.Department of Defense - Program Management Office (PMO) (September 2009 – November 2010)· Provided regular consulting and business analysis for development of technical solutions; negotiated the strengths and limitations of SharePoint 2007, 2010 and provided clients with strong, feasible solutions.· Developed and maintained dashboards and scorecards to show PMO team project status and growth. As there were no available data analytics tools, I developed custom solutions using jQuery and JavaScript Graphs.

Mclean

Successfully did designs and layouts for a Wiki using SharePoint 2003 to support the IAC OSP team.Customized SharePoint 2003 web parts using HTML/CSS to create image maps, font and image layouts, links, and additional customizationsActed as the ISO 9001 Configurations Management for the re-base lining effort and ongoing implementation of the quality management system.SharePoint 2007 Applications Development Certification (70-542)Authored and co-authored the ISO 9001 QMS procedures and guidelines.Maintaining multiple documents and records on a 2003 SharePoint eQMS site.Managing user security and backups for eQMS on SharePoint Server 2003.Co-authored multiple ISO 9001 eQMS documents.Created a step-by-step User Manual for a 2003 SharePoint site.Gathered requirements from non-technical team members to develop a custom application on a 2003 SharePoint site.

Analyzed applications for Banner and Enterprise Accounting Systems.Analyzed two applications and was tasked to merge the applications into one. This was accomplished through gathering requirements from two teams and designing multiple test applications to receive additional feedback and approval from both teams.Developed ER Diagrams to combine the application from both departments.Consulted with end users to provide them with solutions.Developed customized forms for Banner and Enterprise Accounting Systems end users using Oracle HTML DB (APEX).Worked with developers to create an end user application combining requirements from multiple projects.Worked on Oracle DatabaseBuilt time-sensitive scripts to pull data from various sources.

Bba, Information Systems

Bachelors Of Business Administration, Business, Information Systems