Develops training modules, presentations, and resource materials based on client expectations of patient services, ensuring effective translation and facilitation for new client implementation. Improved overall quality metrics from 86.06% to 90.62% in 2023 by providing continuous leadership and enrichments including microlearnings and SAM Model engagements.Earned the prestigious IQVIA Impact Award in January 2023 and was nominated for Passion, Innovation, Growth, and Collaboration by ONE IQVIA in September 2023.

Established and launched a training and development program to support the growth of new client and remote agents.Achieved exceptional metrics by implementing a remote consultative program, along with consumer advocacy and compliance management initiatives.Conducted platform/campaign KPI analytics utilizing real-time qualitative feedback and enhancement tactics.

Selected by Director of Operations to serve as Regional Trainer of Management Teams in guest experience focus.Developed and led employee incentive programs, increasing key performance indicators by 22%, overall.

Successfully launched start-up from one temporary food stand to four concepts employing over eighty.Procured two Allegheny County Parks F&B RIF bid contacts 2012 - 2015.