• Provided hardware, networking, and OS support at client sites. • Troubleshoot, fault-isolated, repaired, and tested various devices, including printers, registers, self-check-out computers, scanners, and scales. • Installed operating systems, hardware, software, antivirus, drivers, and peripherals for users for optimal performance. • Read technical manuals, conferred with users, and conducted computer diagnostics to investigate/resolve problems. • Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Key Achievements• Recognized by the district manager as a top tech for quick issue resolution and accurate diagnostics

• Provided remote and on-site support to 200+ end-users, resolving various VOIP, Android, iOS, and Apple device issues. • Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. • Recognized, researched, isolated, and resolved information system problems. • Installed, configured, and repaired PCs, printers, and other devices as needed. • Managed multiple networking protocols and all onboarding creation and permission settings using Active Directory. • Provided daily technical support in Windows 10, Mac OS, and Microsoft Office 2016, 365.Key Achievements • Closed an average of 3 more support tickets per week using Manage Engine ServiceDesk Plus compared to peers with a 99% five-star rating. • Led VOIP phone system implementation projects across 7 banks at 11 different locations.