Provide executive-level administrative support for the Sr. VP of Client Services, Sr. VP of Premium Activation. Coordinate complex travel arrangements and corporate itineraries, including international travel. Create and submit expense reports for executive team members. Responsible for planning and developing systems and procedures to improve operating quality and efficiency. Organize and review incoming correspondence. Responsible for composing written and electronic correspondence and various documents for executive team. Responsible for managing the executives’ calendar and time, prioritizing meeting requests and working with the executive team to ensure needs are communicated in a timely manner. Responsible for keeping the executive updated on all key matters to ensure timely facts are communicated prior to events, meetings, and appearances. Assist with the development and preparation of information, agendas, and materials for meetings, presentations, and correspondence. Manage executives’ community boards and coordinate board meetings, effectively communicating with board members and their offices. Responsible for the management, organization, and maintenance of all departmental files, including correspondence documents, contracts/agreements, meeting minutes, and timelines. Prepare monthly reconciliation of multi-department expenses. Responsible for monitoring and tracking all invoices and statements and properly coding multi-departmental expenses.

Traveled nationwide to develop and implement New Employee Orientation Program, initiate and develop new HR policies and procedures. Order background checks, coordinate logistics for candidate interview process. Process employees’ new hire packets and enter all information in payroll system. Use effective strategies for screening and recruitment and am responsible for interviewing candidates. Re-energized HR’s role in employee volunteer programs and conceptualize and organize special events / festivals thereby increasing employee morale. Process monthly expenses of all employees and alert the company to any cases of fraudulent charges.

Provided executive-level administrative support to the CFO, CIO, President and Sr. Vice President of Customer Support. Organized the details of complex travel arrangements and corporate itineraries, and updated the details on their calendars. Prepared itineraries and all necessary reference materials to facilitate travel.Negotiated corporate hotel rates, postage system, and various vendor contracts. Organized filing systems and maintained and ordered office supplies. Created training manual / program and trained administrative and sales staff. Created Power Point presentations and Visio organization charts, maintained calendars and contacts.

Traveled to borrower's location for review / explanation of all loan documentation. Responsible to ensuring the lender's lock did not expire prior to funding date.

Managed all other licensed mortgage brokers and conducted weekly staff meetings.Responsible for opening new locations, establishing procedures consistent with corporate policies. Originated and processed real estate loans.Traveled to borrower's location for review / explanation of all loan documentation. Responsible to ensuring the lender's lock did not expire prior to funding date. Ensured title work, appraisals, surveys and all required information was completed in a timely manner.

Compiled semi-monthly payroll, generated quarterly wage reports and tax returns, and was responsible for monthly / annual consolidation. Handled all aspects of payables, generated all deposit refunds and achieved successful rent collections with minimal delinquency. Responsible for issuing checks and balancing checking and petty cash accounts. Coordinated all word processing and office duties while effectively providing direction to all office staff. Effectively supervised all on-site staff and conducted weekly property inspections.