Responsible of managing up to 60 employees; both in unionized and non-unionized environments.Responsible for hire, training and termination of all employees.Responsible for conducting performance evaluations every 6 months for all employeesManage, train, mentor and coach employees and team members to successfully achieve their goals in their work efforts in accordance with the organizations' set expectations and objectivesConduct management and staff meetings monthly to ensure proper communication of ongoing and new procedures of the hotel/food and beverage.Manage all areas and departments of hotel daily including Front Office operations, Housekeeping, Banquets and Caterings, Restaurant, Bistro and MaintenanceStrong organizational, planning and managerial skills; attention to detail and good listenerExcellent communications and interpersonal skills in both official languagesCreative, passionate, positive, hardworking, dedicated and result drivenAbility to quickly adapt and adjust in a continuously changing and aggressive competitive market environmentResponsible for creating and implementing all marketing tools related to hotel and restaurantInstalled and implemented multiple hardware and software programs for the hotel and restaurant in conjunction with their respective companies. Also maintained regular maintenance and fixes for these programs.Responsible to complete and provide weekly revenue reports to successfully achieve proper yield management.Responsible of all hotel and restaurant daily/monthly/yearly reconciliationsResponsible for completion of payroll on a bi-weekly basis for all employeesEnsured the highest customer satisfaction through proactive support and active listening when responding to customer inquiriesAddressed all customer concerns with care and focus on solutions when managing difficult customer situations