Senior Manager Digital Communications
CurrentPlatform Owner Marketing Automation & Email Marketing at Clariant_Successfully led marketing automation and lead management project_Secured buy-in for all business units at Clariant and coordinated CRM integration with internal Group IT_Drove collaboration with agencies and partners to build customer data unification, enable cross-sell/up-sell journeys and advance automation platform. _Prepared segment SPOCs and marketing teams on using platform via tailored hands-on training _Exceeded goals for automation capabilities while maintaining roadmap visibility, budget accountability and stakeholder communications.Website Optimization to improve customer journey and engagement_Redesigning site layout and navigation to add industry context, CTAs, and direct access to relevant content_Adding new features to enhance customer experience_Increase in engagement of 15% (time on site, pages visited) _Increase in customer satisfaction rating by 2%_Established new industry pages with strong growth in views (increase by 24%), engagement rate (increase by 92%)Ownership for Google Marketing Platform_Google Analytics_Google Tag Manager_Google LookerStudio / Data Studio_Google Ads_Google Business