A highly motivated, inspirational leader with 30+ years’ experience including Leadership Development, Operational Management, Customer Service, Quality Assurance, Risk Management & Compliance. A passionate manager of managers with a strategic focus, a creative thinker with a proven ability to effectively drive operational efficiencies. Practical, collaborative and known for being calm in a crisis. Well organised, quality orientated, capable of managing programmes and large projects with the ability to operate at pace. Successful coach and mentor, credible and confident, builds sustainable relationships, keen to encourage self care and self awareness. Sector specific knowledge: Financial Services, Customer Services, Awarding Bodies, Education, Charity governance.Areas of expertise: Leadership, Personal Development, Wellbeing, Risk Management, Regulatory Compliance, GDPR, Charities, Third Party Partnerships, Mortgage Intermediary oversight, Governance, Operational Efficiency, Quality Management, Strategic planning, Contract negotiations, Team Management, Anti-money Laundering, Financial Crime Prevention. Dutch speakerI absolutely love supporting others to be the best they can be.I provide coaching and mentoring to people who wish to develop effective leadership skills and actively encourage people to invest in their own personal development.Other interests: I am passionate about Colour Therapy and I am interested in Mental well-being in the workplace, particularly in relation to managing stress and handling conflict. I am fascinated by the past and spending time investigating my ancestry.