Managed long-term customer relationships to maintain satisfaction and loyalty, resulting in increased customer retention. Executed thorough market research to stay updated with competitors and ensure product competitiveness. Collaborated closely with clients to develop and implement tailored marketing strategies for key products. • Increased customer acquisition and product expansion by developing and presenting compelling sales proposals.• Successfully negotiated contracts with clients, setting competitive pricing and implementing effective marketing strategies.• Improved company visibility and increased customer engagement by establishing innovative outreach system.

Led, energized and motivated team to provide top-notch customer service. Collaborated cross-functionally to increase sales by identifying new areas of expansion. Managed and maintained genuine long-term relationships with stakeholder and potential investors to ensure satisfaction and future opportunities. Partnered with marketing team and designers to ensure a consistent and cohesive message is communicated.• Worked closely with GM to develop a comprehensive marketing and business plan with a practical vision for the company.• Worked closely with sales engineers to provide the right and creative solutions to current customers. • Developed and maintained strong internal relationships with our financial team, account management team and operations team.• Increased new customer base by 21% presenting and offering new creative financial solutions for projects payments.• Managed and supervised workflow and project delivery process to ensure customer satisfaction.

Managed a hybrid role, providing exceptional customer service, opening new accounts, conducting needs assessments, and servicing transactions. Collaborated cross-functionally to develop comprehensive risk management plan, incorporating sales and marketing techniques to address current risk factors. Led strategic planning of business development operations to facilitate management with informed decision-making. Organized and led team meetings to ensure alignment and enhance communication among team members. • Led customer relationship team and achieved 90% increase in productivity by setting aggressive targets and optimizing workflow schedules.• Introduced and conducted market, customer satisfaction, and quality assurance surveys to identify pain points and improve areas of complaint, resulting in improved market access and penetration.• Supported and achieved 30% cost savings by effectively administering budgets and schedules for after-sales services.• Increased customer base and enhances customer relationships through up- and cross-selling opportunities by driving sales and service initiatives.

Prioritized and coordinated activities to ensure successful completion of projects within time and budget constraints. Prepared correspondence, recommendations, reports, and memoranda to support outreach and customer satisfaction efforts. Assisted Results Based Management (RBM) specialist in developing customer satisfaction surveys and statistical analysis reports to improve program delivery.- Augmented impact of multiple programs by collaborating with cross-functional teams and devising effective communication strategies across various channels.- Utilized CRM software to generate and analyze monthly reports, enabling data-driven decision-making.- Enhance program outcomes by contributing to knowledge management and continuous improvement initiatives.