Nadine Permaul Email & Phone Number

Auditing photos tracking nurses' progress with patients.Assist Clinic Manager and other clinics with daily compliance reports.Resolving monetary discrepancies, and ensuring bank deposits are completed weekly.Maintaining and completing clinic inventory on a bi-weekly basis.Tracking clinic supplies and inventory and submitting orders when necessary.Reviewing booking calendar regularly throughout the day to ensure flow and efficiency.Conducting daily walk-throughs to ensure treatment rooms, restrooms and supplies are clean and stocked.Leading, training, and overseeing admin team while offering full support.Reporting all facility-related issues, machine breakdowns, and inventory discrepancies.Communicating and escalating any employee interpersonal concerns to the Director team.Addressing and handling patient escalations.Second point of contact for entire team if Clinic Manager is absent or occupied.Providing on-going coaching for the administration team.

Being first point of contact for the rest of the admin team.Assisting with patient issues to the best of my ability before escalating to Clinic Manager.Liasion with Directors, other Clinic Managers, and Head Office regarding assistance and/or issues.Assist with training new employees by setting the standard with the rest of the admin team and lending support when needed.Ensure treatment rooms are fully stocked.Communicate with nurses and estheticians about any schedule changes, inventory, and patient issues.Audit patient files to ensure accurate notes and updates.Review booking calendar to check for double bookings and fixing appointments to ensure flow of clinic.Lead the admin team in ensuring downtime is used efficiently.

Welcoming and greeting clients into the clinic, guiding them through necessary paperwork, then accurately checking them in and out.Providing excellent patient service to clients while managing the booking of both medical and cosmetic procedures.Assist with creating invoices for patients. Collecting payment for treatment and product, and updating accounts accordingly.Answering and directing phone calls and emails.Coordinate with accounting department, medical consultants, and nurses to ensure accurate flow of information.Generating additional revenue to patients by selling from our medical-grade skincare line who have expressed skincare concerns.Creating lasting relationships with patients by interacting with them in a polite and professional manner.Receive stock according to purchase invoices, and working with accounting to make any adjustments.Conduct audits on inventory to ensure accurate counts and ensure reorders are done on time.Training new employees as medical administrators.General cleaning, sanitization, and organization of desk and clinic.Work with clinic manager as a Health and Safety Worker Representative to ensure clinic is in compliance.Updating daily receivables tracker to ensure payments have gone through successfully.Recording petty cash and creating deposits at the end of the day.Scanning and uploading documents and invoices to ensure up-to-date patient files.

- Oversee the smooth running of all departments on the sales floor; including beauty, skincare, fragrance, haircare, and cash by coordinating with management and elevated team members. - Ensure the team executes the company’s personal selling model while providing excellent client service. This includes supporting their ongoing training through modules provided by the company.- Support the team’s development by assessing their performance and having daily coaching conversations to either celebrate or redirect their progress; includes timely feedback and regular check-ins.- Demonstrate a strong understanding of the store’s sales performance by studying metrics on an hourly, daily, weekly, and monthly basis while searching for business opportunities.- Partner with brand representatives to ensure their in-store events run smoothly to achieve their sales goals, while creating lasting relationships.- Recruit potential candidates for positions within the store by screening applicants over the phone and setting up interviews.- Foster a culture of diversity and inclusion amongst the team by creating mini activities for the entire time to enjoy and feel welcomed.- Support the operations team by ensuring shipment, price changes, and merchandising updates are executed on time.- Maintain an updated knowledge of the company’s operational and Health and Safety standards to ensure the store is always up to code.

Ajax, Ontario

- Lead, coach, and motivate colleagues to improve productivity and retention.- Maintain merchandising standards by updating and creating correct signage, while ensuring correct product is placed according to planned directives. - Stock and rotate product regularly.- Execute company-directed promotions and programs.- Maintain Health and Safety standards by staying up-to-date with constant changes and ensuring all staff are working in proper conditions.- Accountable for departmental financial objectives by checking weekly sales compared to the district and banner, and searching for opportunities to increase sales.- Have consistent one-on-ones with colleagues to maintain morale and engagement within department.- Attend weekly meetings to discuss sales, strategies, and opportunities to gain most efficient progress.- Conduct daily manual orders to reduce amount of holes on shelves and keep up with demand.- Work with both Asset Protection and store colleagues to reduce weekly shrink (theft, damaged, expired products).- Write weekly schedules to reflect given labour hours.- Maintain up-to-date logs (sweep, sanitation, etc.).

Ajax, Ontario

- Stock and rotate products regularly.- Communicate all merchandise needs or issues to department manager.- Update product labels as per price and expiration date.- Simultaneously supervise and maintain the self-serve checkouts and customer service desk.- Executing company-directed promotions and programs.- Maintaining product displays and cleanliness of workspace. - Assisting customers with returns, exchanges, and all other inquiries. - Answering telephone calls from customers and store departments regarding products and other services.- Resolving customer concerns in an efficient and calm manner.- Providing cashiers with overrides and any additional assistance.- Performing store opening/closing procedures.- Courteously greeting customers and accurately processing their orders in a fast-paced environment.- Operating POS system, scanners, and scales to complete customer purchases.- Collecting cash or debit/credit payments and making change for cash transactions.

Ajax, Ontario

- Count and balance cash drawers with accuracy.- Handle customer concerns and complaints in a timely manner.- Identify and delegate to employees all tasks to be completed by the end of the day.- Perform and oversee closing procedures including cleaning, paperwork, weekly flyers, and promotional boards.- Ensure department compliance with workplace policies.- Collaborate with managers to put out and maintain merchandise based on planograms.

Ajax, Ontario

- Collaborated with store manager and department managers to post job positions online.- Sorted through relevant resumes and selected prospective candidates for interviews with the according manager.- Ran background checks on selected individuals using a third-party company.- Held orientation sessions that included overseeing training videos, talking about store policies, rules, and regulations, ensuring complete understanding of Health and Safety protocols, and filling out tax forms. - Walked new hires throughout the store to gain better understanding of their surroundings and introduced them to existing colleagues.Submitted paperwork to payroll.

Diploma, Cosmetic Techniques And Management, 4.9 Gpa

- Graduated with Honours in a dual program consisting of cosmetic techniques and business management. - Successfully completed courses.

Ontario Secondary School Diploma

Graduated with honors in Co-operative Education and a certificate of Business Studies.