Nadine Thirion Email & Phone Number

Norway

Starting as Customer Success Manager at Cloudworks in Norway today!

Echallon

I started this business because it was one of my dreams to try an entrepreneurial adventure. I love the challenge of being the focal point of everything that is going on. I contact clients, provide technical information, develop websites, create designs and also take care of finance and customer service.The company operates in the IT fields of communication, IT and IT training. Our clients are located in the French border area near Geneva (Switzerland) and are B2C companies as well as individuals. Find out more on www.it-concept.org

Auvergne-Rhône-Alpes, France

Working closely with our medium sized European Enterprise customers, within a portfolio of 45 B2B / B2C / B2E clients, making sure they are getting the most out of their subscription. Working on problems of moderate scope concerning the clients' implementations on the Auth0 Platform, exercising judgment within defined procedures and practices to determine the appropriate actions to take. Accompanying my clients from Onboarding, applying Product and Development knowledge to guide them until Go-live and beyond to continued adoption.Utilising product and domain proficiency to recommend feature and implementation best practices across a broad range of solution types, as well as applying my project management competency to track customer implementations, anticipating and reacting to account issues, roadblocks and escalations.Tracking and seeking to influence individual customer health metrics; collaborating with other teams to establish action plans.Working with internal account teams to identify and resolve risk renewal and identify expansion opportunities, executing on defined initiatives and strategies to ensure that customer value is realised and communicated to the customer.

Auvergne-Rhône-Alpes, France

Technical Account Manager for the Okta CIC Product (formerly Auth0)

Multilingual Email Support for Kraken clients having encountered issues or questions within the Kraken trading platform, deposits, withdrawals, coins, etc.Improved the overall client experience by providing a 6-star experience in every client interaction as requested by the company.Proactive ticket resolution utilizing crypto market knowledge to solve complex challenges in a dynamix environment.

Geneva Area, Switzerland

As Sales Engineer for the EMEA region, I planned, led and put into production large API projects for HomeAway's strategic customers. Thanks to the trusting relationships established with clients, I was able to maintain an excellent relationship with them, beyond finalization of projects.My analytical skills and creativity have allowed me to lead projects for very different and demanding clients. My adaptability, resistance to stress and my ability to integrate new concepts, have helped me to keep up with frequent and complex changes within the company.My proactivity and sense of service have enabled me to provide customers but also our internal sales and customer service teams with support and training.

Geneva Area, Switzerland

Main technical contact, responsible for managing API projects between HomeAway and their SME clients as well as with EMEA software partners. My role was to provide clients with information on the technical requirements of their project, create the Statements of Work (SOW) and oversee the implementation through to go live.Thanks to my team spirit and my ability to communicate with all the teams involved, I managed to put successfully into production more than 95% of the projects that were assigned to me.My linguistic and organizational skills have helped me to manage international projects with various European interlocutors, as well as to create and translate client documentation, in order to facilitate the use of the API gateway.When I became 'Team Lead', I learned to manage a team of 3 people, geographically dispersed in 3 different European countries (Germany, France and Spain), which also improved my ability to take decisions.

Geneva Area, Switzerland

As onsite technician, I was responsible for the Geneva (CH) and Frankfurt (DE) offices of HomeAway Europe. I was in charge of the resolution of level 2 and 3 computer issues for internal HomeAway employees. The service was provided in our offices, as well as over remote control on computers and via phone.

Illkirch-Graffenstaden, France

Resolved level 2 computer issues internally for Alcatel-Lucent employees. The issues resolved by my team were mostly on Windows systems and concerned software related issues with Microsoft Office, printer configurations, but also more general interventions. The technical support was provided in German, French and English and given in person onsite, over a remote control of the machine or via end-user guidance at the phone.

Sélestat, France

Resolved computer issues at client location as well as over remote connections. I built new computer towers from scratch before implementing them newly in customer offices. I was also in charge of repairing computers in our workshop, reinstalling systems and software.

Associates Degree - As, Networks And Telecommunication

Activities and Societies: Volley-Ball | Video Club

French Baccalaureate In Science, Study Specialty: Mathematics

Activities and Societies: Volley-Ball