Nadine Walker Email and Phone Number
Nadine Walker work email
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Nadine Walker personal email
Nadine Walker is a Customer Complaint Analyst at Aviva Canada. She possess expertise in coaching, leadership, training, customer service, change management and 36 more skills.
Aviva Canada
View- Website:
- avivacanada.com
- Employees:
- 3529
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Customer Complaint AnalystAviva Canada Jan 2019 - PresentMarkham, Ontario
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Customer Complaint AnalystAviva Canada Jan 2019 - PresentMarkham, Ontario
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Customer Advocacy SpecialistAviva Canada Apr 2010 - Jan 2019Scarborough, OntarioDevelop and facilitate user training for all Management and Coaches to ensure effective use of the Witness tool. Create supplementary training material and job aids to sustain performance Develop and facilitate in class training to enhance mastery of a Brilliant Customer/Broker Experience and Quality Model conceptsPartner with Senior Leaders to provide second level coaching support to Contact Center supervisors, developing strategies to improve results for low and mid performers.Build, manage and facilitate the Global Calibration process within the Quality Team and all Contact Centre Managers and Supervisors to ensure consistent and accurate scoring across the organization. Analytics/Channel SupportProvide comprehensive analysis on Broker and Customer Experience scores across the organization to identify root cause, trends and opportunities Provide monthly summaries for various levels of the organization, supporting frontline team leadersDerive strategic direction from Broker Surveys, IVR Surveys, Broker and Customer Experience scorecards, developing and executing on strategies to improve performanceConfigure, manage and own the Witness application for the businessAssist with the development and manage the use of Broker and Customer Experience Scorecards for all business units based on requirementsDevelopment and flawless execution of company wide Quality Incentive Program to drive performance and acknowledge performers. Evaluate and Coach to desired behaviors and standard operating ratio of Contact Center
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OwnerOufah Feb 2005 - PresentToronto, Canada AreaNadine Walker is the proud owner of Oufah. She gave birth to Oufah through her passion for Design, and over the years that passion has lead her to conclude that, life is art which can be expressed through image. She also believes that image is not only about looking your best; it’s also bringing out the best of who you are. With a strong foundational knowledge of the fashion world and her burning desire to contibute to the Fashion Industry; she has cultivated a model for her customers that focuses on building them on the inside while shaping them on the outside. A key ingredient of Flare.As a Stylist, Nadine prides herself on teaching her clients to shop on a budget and look like a million dollar. Her teaching philosophy derived from her 13 years experience as a Coaching Specialist and coupled with her appreciation for fashion; enables her to provide her customers with a greater understanding of, the basic rule about shopping, rich but practical advice, personal stories and hands on methods, which produces measurable and memorable results. When asked to provide one advice Nadine responded, “Every closet is holding the next trend; with a bit of reorganization anyone can find a gem within.”Nadine has thought about the total fashion needs of her customer and this is evident throughout the Oufah online experience. One great addition to her service is the creation of her Oufah team, which includes a team of stylist, make-up artist and photographer.With all of these different projects, Nadine still finds the time to be actively involved in various Charities and holds numerous workshops on mentoring. She takes pride in giving back and building up her community.
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Team ManagerTelus Consumer Solutions (Leading National Telecommunications Company In Canada) Oct 2001 - Apr 2010Scarborough, OnTeam Manager (January 2010 – April 2010)Directly Accountable for a team of Client Business Analysts to achieve corporate results including quality, productivity, feature sales, project delegation and client supportSupported special projects, including the team member engagement to assist with company’s community initiativesCoaching Specialist (2004 – 2010)Coach call centre employees to deliver the TELUS brand to achieve top box score for customer serviceMonitored progress, identified gaps in performance and implemented training supportsDesigned new processes and best practices to share with colleaguesDesigned training materials and delivered huddles to develop competencies and engage employees Chaired meetings with employees and colleagues; topics included Client Journey mapping, recognition programs, career development and team developmentParticipated in several focus group projects for quality assurance and redesign of products giving input for senior management to reviewClient Loyalty and Retention Team (2001 – 2004) Resolved client complaints and reduce product churn by promoting client loyalty through creative resolutionsReinforce customer value and loyalty and ensure customer needs are being metAnalyze product and service requirements and develop positive solutions that are mutually beneficial for the customer and for TELUS -
ManagerShang Records 1994 - 2001Miami, FloridaTour Manager (1994 – 2001)•Develop marketing strategies to expand sales of albums•Design and Draft Tour portfolios•Act as Liaison between promoters, radio stations, print and media to promote Artist and bands•Image and Brand Consultant
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Passenger Service (Part Time)American Airlines 1998 - 1999Miami, Florida•Admiral Club Customer Service •Passenger Service Agent
Nadine Walker Skills
Nadine Walker Education Details
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West Indies CollegeAssociate Of Science (A.S.) -
Holy Childhood Catholic HighDiploma
Frequently Asked Questions about Nadine Walker
What company does Nadine Walker work for?
Nadine Walker works for Aviva Canada
What is Nadine Walker's role at the current company?
Nadine Walker's current role is Customer Complaint Analyst.
What is Nadine Walker's email address?
Nadine Walker's email address is ou****@****ers.com
What schools did Nadine Walker attend?
Nadine Walker attended West Indies College, Holy Childhood Catholic High.
What are some of Nadine Walker's interests?
Nadine Walker has interest in Philanthropist, Fashion Designer, Coaching And Development, Image Consultant.
What skills is Nadine Walker known for?
Nadine Walker has skills like Coaching, Leadership, Training, Customer Service, Change Management, Team Management, Event Planning, Team Building, Public Speaking, Strategic Planning, Leadership Development, Retail.
Who are Nadine Walker's colleagues?
Nadine Walker's colleagues are Victoria Achacon, Deep Antala, Judy Anne Spears, Ren Scime, Cip., Peter Doublard, Brianne Simionati, Ainsley Cross, Cip.
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