CEO & Board member developing high quality business strategies. I support the team in implementing strategic and robust business initiatives to drive revenue performance and creative concepts. Please refer to our website for further details at www.eliteinspiredhospitality.com

I direct the daily resort operations and implement business development schemes to sustain the company's profitability. I lead a corporation comprising of more than 1K employees including senior Directors, Managers, Assistant Managers, and Officers. Determine career development strategies, design campaigns, and spearhead all market intelligence activities in order to identify new business opportunities and stay ahead of competitors. Reporting to the President & Managing Director. I have managed capex expenditures ranging from USD 15M to USD 75M for strategic refurbishment projects as well as achieved revenue targets of USD M 9 digits figures value annually to ensuring a bottom-line of 79% on Rooms & EBIDTA of 36% overall resort . Achieved a record high employee satisfaction score of 81% and obtained Forbes Integration certification in June 2018. Instrumental leader in the opening of other sister properties part of the Atlantis and One and Only properties and operational planning. Areas of Expertise & Responsibility Includes• Business Continuity & Development • Revenue Forecasting• Sales & Marketing• HR & Training• Operations Management • Financial Management • General Management• Yield Management• Regulatory Body Compliance• Customer Engagement • Crisis Management • Quality Assurance

Reporting to the Senior Vice- President Operations overlooking all areas of Hotel Operations.

Directed activities of yield management and headed the Sales and Marketing team inclusive of reservations & revenue and PR team . I introduced a strategy in attracting the local market to the resort as well as strengthening the international account portfolios . This will include analysis and monitoring of occupancy and revenue performance. I drafted sales, marketing, and re-positioning strategies in addition to producing accurate revenue budget and forecasts to the Finance Team and Banks.. I have liaised regularly with Operators located in Asia, Europe, and UK, US, regarding contractual agreements to identify and develop as part of future business. I have approved pricing schemes and delivery of offers. I also directed all PR activities to ensure the resort is is included in high end publications and created exclusive brand alliances. Part of assignment include below :• Served as Executive Committee Member.• Designed Group and Incentive Market program.• Successfully implemented new market segment known as Corporate Business. • Proactively involved in all International Trade Fairs, arranged press trips, and crafted resort’s PR schemes.

Part of the Opening Executive team for the launching of Atlantis the Palm in 2008.Setting up of the management &operational structure of the resort in collaboration with the Project Manager & the President & Managing Director of Kerzner International.Design with all Head’s of Divisions of the technical & operational concepts for the opening.Setting up of all Action Plans for the resort opening & monitoring targets.Assist in setting up of the resort opening Strategy in terms of Human Resources, Marketing and Resort operations.

65 Villa Resort with private pools voted amongst the Best New Hotels Worldwide by Condé Nast Traveler UK and USA May 2005 and Small Leading Hotels of the World. Directed activities of yield management and headed the Sales and Marketing team inclusive of reservations & revenue and PR team . I introduced a strategy in attracting the local market to the resort as well as strengthening the international account portfolios . This will include analysis and monitoring of occupancy and revenue performance. I drafted sales, marketing, and re-positioning strategies in addition to producing accurate revenue budget and forecasts to the Finance Team and Banks.. I have liaised regularly with Operators located in Asia, Europe, and UK, US, regarding contractual agreements to identify and develop as part of future business. I have approved pricing schemes and delivery of offers. I also directed all PR activities to ensure the resort is is included in high end publications and created exclusive brand alliances. Part of assignment include below :• Served as Executive Committee Member.• Designed Group and Incentive Market program.• Successfully implemented new market segment known as Corporate Business.• Proactively involved in all International Trade Fairs, arranged press trips, and crafted resort’s PR schemes

ResponsibilitiesPromote the resort to trade partners and Tour Operators in order to maximize occupancy and revenueIn charge of all events, group and Incentive programs and coordination of all activities at the resortResponsible to promote the Golf Course of Ile aux Cerfs, signed Bernard Langer , 18 hole championship golf courseParticipation to various promotion activities and Sales Blitz on the international stageTravelling abroad to meet business partners to review past performance and forecasted objectivesIn charge of all journalists who ensures full coverage of the resort both local and international stage and liaising with the PR companies abroad

ResponsibilitiesIn charge of all pre-opening program for 700 employees both operational and managerialTraining needs analysis and evaluation Setting up of the Standards of Operation of the resort and training provided per departmentSetting up of Health and Safety programs and proceduresPart of the launching of the One & Only brand standards

ResponsibilitiesAssisting the Food and Beverage Manager in supervising the room service, bar, restaurants and minibar operationsBenchmarking Analysis with regards to F&B pricing strategy of competitorsEnsuring the implementation of standard of operation proceduresResponsible of staff planning requirements Conducting Sales Blitz to introduce F&B packages to business professionals in MontrealCoordinating with the F&B Manager for the organization of Special Events such as F&B promotions, private functionsAssisting into the planning of banqueting functions

Quality Assurance Coordinator- Part of the Opening TeamResponsibilitiesTraining needs analysis of all departments and ensuring the organization of all training activitiesPart of the pre-opening phase project for the set-up of the Quality Assurance Department Responsible to produce guest satisfaction statistics with follow-up of action plan regarding areas of improvement with the collaboration of departments headsSet-up and evaluation of the Quality Standards of the hotelCoordination of the quality projects such National Quality Awards, environmental projects Set-up and follow-up of health and safety procedures with the collaboration of department heads ( Fire procedures, Cyclone procedures, Food Safety procedures)Coordination of all guests communication within the hotel and responsible of standardization of hotel documents In charge of food safety inspections and follow-up of action plan with departments concerned