Nadir Hasan Email and Phone Number

Training new hire batches for an American client. Training them on culture, communication and customer service. Have 2 trainers reporting to me and upskilling them is part of my KRA. Updating content and session plans for is also part of my key responsibilities. Certified voice and accent trainer as per accenture's standards. Have completed my discover certification. Recently I got certifies on LNPD courses as per Accenture's standards.I'm a certified NLP practitioner.

Started handling a project on my own as a PMO and worked with my team in Manila... Taking care of SLA requirement and EPF requirement. Planning client visits, new hire requirement, IJPs for level movement. Helped the organisation get one of the most important healthcare certifications.

Coaching associates on language... Listening to calls.. Help improve communications and customer service

Training new hires on communication and culture for different countries... On floor coaching the associates on communications... Conduct on floor training based on the requirements..

Started work with the quality team with Vodafone UK... Then moved on to a centralised team where I was responsible to handle the CSAT for 3 different process... Analysing the quality data and working on CSAT data... Helped the process improve their CSAT...

Handing customer quries and complaints. Worked with great clients likes "Lloyds TSB Bank" "Vodafone UK"