▪ Blended technical expertise and business skills to work closely with internal and external clients, systems developers, and team members to determine business needs and solutions▪ Managing +15 clients demands and whole licensing and hardware orders, renewals process according to the company aims, obtaining discount. - working with Ingram, Tech Data, VMware.. Increased reseller profit by 45%▪ Reporting project of clients’ status regularly through emails and weekly meetings; formally tracked problems and issues to closure. Improved Client satisfaction by %60▪ Tracking the status of 2K open tickets, improved efficiency, reducing time spent on administrative tasks by 65% (Atera)▪ Researching and documenting existing and new processes for IT support teams and interacted with business users and other IT groups to gather business requirements for proposed system enhancements▪ Developing strong, long-term relationships with international clients and internal teams across multiple time zones, collaborating cross-functionally and communicating effectively from entry to executive▪ Assist in maintaining/updating inventory of IT assists, reaching objectives, financial aims set by stakeholders

IT-Cyber Security consulting multiple business units; • Strategic IT/Security roadmap planning, growth and marketing initiatives • Executive Reporting • All vendor contract review • Program & Project Management • Vulnerability Management, Security analysis on potential threats, Risk management • Timely identification and escalation of incidents/deficiencies

• Managed end-to-end technology migration, delivering program objectives on time and on budget• Served as liaison between IBM engineering team and internal stakeholders• Coordinated the execution of daily project efforts including preparing analysis for project teams, completing IT system architecture and process flow diagrams• Oversaw implementation efforts including testing and QA of deliverables

• Developed and implemented standard deployment processes including shell scripting, SQL administration and efforts across database systems• Led day-to-day administrative tasks and the general maintenance of production systems• Provided 24x7 support for production issues including highly critical incidents; managed the maintenance and daily monitoring of platforms and led scrum meetings for team collaboration• Leveraged expertise in Oracle, WebLogic, Linux, C#, Asp.Net and Android technologies

• Worked as short- term outsource employee for mobile Project of a American company about shopping with Beacon technology in Erciyes University TeknoPark • Requirement analysis, Design and configuration of the solution according to the requirements. • Writing the design specification documents.• Gathering the requirements• Design of the UML diagram according to the client requirements• Managing day-to-day project workflow and client interactions

• Awarded Erasmus European scholarship for excellence in academic achievements • Executed software development tasks involving Cisco technologies• Acquired skills in testing, upgrades and configurations

• 2209-National/International Research Projects Fellowship Programme for Undergraduate Students • E-Receipt and Electronic Payment Project The target of the project is to collect paper receipt data and transfer them to the electronic system. Utilized C#, ASP.NET, MySql and Android technologies

• Sophisticated on the following issues: Oracle Fusion Middleware, Oracle Service Bus, Oracle WebLogic Server