Nadir Siddiqui Email & Phone Number

Irvine, California, United States

Managing Mediatek USA Field Test Team.Responsible for Field Tests performed as part of US Operator Certification process for ATT, TMO, Verizon, DISH, US Cellular...

Noida Area, India

Managing the "Global Modem Customer Support Team" responsible for timely and effective resolution of customer issues reported by MTK customers, on commercial mobile devices based on Mediatek chipsets.The team handles customer issues reported on 2G/3G/4G/5G technologies, both for CS and PS domains. Team has rich experience in 2345G AS, NAS, IMS technologies.The team is responsible for resolving customer issues reported from across the globe - SA, SEA, MEA, EU, LatAm, Africa, OceaniaResponsible for• Ensuring that all the customer projects follow the schedule and are accomplished in time. All customer project milestones are achieved as per the agreed schedule• Prioritize across multiple customers and multiple projects• Evaluate the resource requirements during project planning and make necessary arrangements• Estimate the budgeting requirements and prepare annual budget for the team• Define KPI and goals for the team to achieve and maintain highest quality standards. Perform regular health check (monitor team KPIs) and take any corrective actions if necessary• Identify any risks involved in handling the project, based on the organizations past project management history• Interface and work very closely with the other teams located in different countries on a day to day basis. Arrange and host meetings involving global teams for monitoring project status• Represent India team in the global annual meetings/workshops.• Keep employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction• Responsible for resolution of all customer reported modem bugs within the defined SLA. Collaborate with various stakeholders to provide one stop service to customers • Engage with various vendors and handle purchase management as well as contract terms (NDA/MSA/SOWs)

Noida Area, India

Bengaluru Area, India

• Led modem commercialization team responsible for first analysis of 2G and 3G issues reported during field testing phase of modem commercialization of devices based on Samsung's Shannon chipset• Responsible for internal support of Samsung's first dual SIM Shannon solution• Conceptualized and helped implementation of modem protocol auto log analysis tool• Responsible for performing performance appraisals of direct reportees

Noida Area, India

• Worked as individual contributor, as part of "Modem Customer Support Level 1" team and performed first analysis of 2G and 3G issues reported by customers (Samsung) on devices based on ST-Ericsson chip sets• Involved in direct discussions with customers for various issues, and provide quick support• Evaluated and raised requests for any technical training required for effective handling of customer issues

Noida Area, India

• Led team of 4 engineers responsible for development of Nokia 2G FlexiCompact BTS (Configuration management module)

Gurgaon, India

• Worked as individual contributor for development of 2G Lapdm and RR layers of Nokia 2G FlexiEdge BTS. Did the coding of 3GPP protocol stack layers in ‘C’ language• Prepared high and low level design documents as well as interface control documents• 1 year international work experience in Dusseldorf, Germany as part of FlexiEdge BTS team

B.Tech., Computer Science

Education record