Farid Nadirov Email & Phone Number

Баку, Азербайджан

Created monthly reports for senior management summarizing operational performance metrics.Coached, mentored and trained team members in order to improve their job performance.Conducted regular meetings with staff to discuss progress and identify areas of improvement.Established processes to ensure efficient workflow throughout the organization.Initiated new projects that resulted in increased productivity across all departments.Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.Implemented new technologies to streamline operations, reduce costs, and improve customer service.Reviewed contracts before signing them on behalf of the organization.Scheduled interviews for potential candidates and conducted reference checks prior to hire.Assigned tasks to associates to fit skill levels and maximize team performance.Delegated work to staff, setting priorities and goals.

Баку, Азербайджан

Corporate and SME Department,Coordination and Analysis divisionDeveloped and implemented new strategies for customer service operations to improve efficiency and reduce costs.Identified and resolved discrepancies between customers' expectations and actual services provided by the organization.Created detailed reports on key performance indicators related to customer satisfaction metrics.Supervised dynamic external partner project collaborations.

Baku, Azerbaijan

Operational Center DepartmentCollaborated with various departments to ensure seamless integration of customer service activities into overall business operations.Implemented innovative solutions for resolving customer issues quickly and efficiently.Coordinated with other teams within the organization to provide exceptional experience to customers through product knowledge sharing.

Baku, Azerbaijan

Reporting and Budget Control DepartmentDeveloped and implemented advanced reporting system to track and analyze data.Created monthly, quarterly and annual reports for management review.Implemented changes to improve efficiency and accuracy of reporting systems.Documented procedures related to new or revised reporting processes.Disseminated information regarding tools, reports or metadata enhancements.

Baku, Azerbaijan

Supervisor of correspondent accounts, treasury, cash, payment systems, plastic card and documentary operations in banks under liquidation (12 banks)Analyzed financial data, such as income statements, balance sheets, and cash flow reports, to identify trends and discrepancies.Full control and closing process of SWIFT system in banks.Opening special accounts in CBAR for banks under liquidation.Full control of Documentary operations portfolio.Managed accounts receivable and payable functions including invoicing customers and processing payments from vendors.Assisted in the preparation of annual budgets for departments within the organization.Coordinated audits conducted by external auditors providing necessary information.

Baku, Azerbaijan

Documentary Operations Division, Treasury/Payments/Credit/Customer Service DepartmentsCreated monthly reports for senior management summarizing operational performance metrics.Developed and implemented strategies to increase customer satisfaction and loyalty.Communications with other financial institutions, transferring transactions through the SWIFTEstablished processes to ensure efficient workflow throughout the organization.Coached, mentored and trained team members in order to improve their job performance.

Nakhchivan Ar, Azerbaijan

Analyzed actual financial results to budget, preparing variance reporting to functional groups.Developed invoicing systems and internal controls to boost billing efficiencies.Managed relationships with tax authorities, bankers and auditors.Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.Prepared internal and regulatory financial reports, balance sheets and income statements.

Baku, Azerbaijan

Documentary Operations division - Letters of credit? bank guaranteesCommunications with other financial institutions, transferring transactions through the SWIFTAssessed customer needs and developed solutions to meet those needs.Created documents detailing standard operating procedures.

Baku, Azerbaijan

Customer Service Department - cash operations, money transferAssessed company operations for compliance with safety standards.

Master'S Degree, Accounting And Audit

Bachelor'S Degree, Accounting And Audit