Nadir Khan Email and Phone Number

RIF - Actively Applying• T&L Specialist for Amplify’s Full Time Employees and Seasonal Contractors • Successfully trained adult learner cohorts ranging in size from 20-45+ on Amplify’s Technical Onboarding processes for Digital EdTech Software Implementations• Training and development: Business Processes, Salesforce Case Management, Enrollment, Licensing, Entitlement, Post-Implementation Triages, Customer Experience, and Customer Support• Instructed new hires on Amplify’s proprietary administration tools to ensure an accurate product launch for Districts and Schools • Designed synchronous and asynchronous training material utilizing GSuite and MS Office to accommodate digital infrastructure innovations • Consistently maintained a vision on lesson plan and learner progression to ensure proper ingestion of complex processes• Lead trainer on SFDC utilization due to prior experience with Technical Onboarding re-architecture • Educated new-to-industry employees on the intricacies of Digital Enrollment and Rostering services such as Clever, Classlink, OneRoster, and CSV uploads• Regularly partnered with Directors, Managers, and Leads across the organization to ensure current content and alignment on training needs• Modified existing content, while in flight, to accommodate org-wide process changes• Designated T&L Specialist to partner with Product teams to capture future system enhancements and downstream implications relating to Technical Onboarding’s function• Firm advocator of providing live walkthroughs and demonstrations during Instructor Led Trainings (ILT) • Taught efficient utilization of all systems via a tech savvy workflow, click path suggestions, hot-keys, and systemic integrations• Active participant in departmental retrospectives reimagining the method in which we create training material and end of unit assessments using ISO 9001 and COPC standards

Contract > FTE• Technical Onboarding Specialist for Amplify’s K-12 core curriculum, assessment, and intervention EdTech products• Worked interdepartmentally and with client stakeholders to ensure a seamless digital implementation for new and returning clients• Lead consultant during technical onboarding calls covering product setup, enrollment methodologies, user access, permission levels, custom integrations, and organizational hierarchy• Digitally licensed and entitled core curriculum, supplemental, and intervention services using proprietary software • Partnered with business leaders and upper management as a representative of the Technical Onboarding Team during retros on streamlining business processes ◦ The only non-management representative to participate in the two day re-architecture deep dive• Participated in meetings and discovery sessions around current state business processes• User Acceptance Testing (UAT) for new Salesforce Lightning enhancements• Partnered with IT departments at school districts for infrastructure requirements, utilization guidance, data gathering, and post launch support for Amplify’s SaaS• Maintained SLA and adhered to company guidelines relating to data security and PII• Assisted Support through Jira to deep dive and discover root cause while triaging client setups and bug reporting• Reconciled product requests, opportunities, purchase orders, SFDC cases, account details, and historical activity• Maintained positive communication with a focus on customer experience and success• Trained colleagues on SOPs in both 1 to 1 and group settingsTools: Salesforce Lightning (SFDC), Jira, Slack, Zoom, Miro, proprietary licensing and entitling software, Google Suite, MS OfficeEnrollment methods: Clever, Classlink, CSVs, OneRoster

• Primary lead for kick off qualification calls with hiring managers• Assisted with Job Title and Job Description initiatives • Focuses: Back-end development, DevOps, Site Reliability, Security, Full stack, Microservice Architecture, Automotive Software and Hardware, Infotainment and HUD development• Tools: LinkedIn Recruiter, HireEZ - Hiretual, ADP Enhanced Talent Suite, ADP Recruitment Module / Applicant Tracking System (ATS)

• Recruiting tech stack: iCims, Beamery, HireEZ - Hiretual, LinkedIn Recruiter, Applicant Tracking Systems, and additional proprietary software• Generated and maintained a 1500+ candidate pipeline specializing in full stack development with an emphasis in back end technologies

• Subject Matter Expert (SME) for ADP’s Enhanced Talent Suite (ETS) implementation team• Technical product trainer for ADP’s ETS Software as a Service (SaaS): Performance Dashboard, Recruitment & Applicant Tracking System (ATS), Compensation Dashboard, and DataCloud Enhanced Insights• Designed client facing training material and end-user guides across all ETS offerings• Held Train the Trainer sessions for C-Suite adult learners in individual and group settings• Performed live product trainings and demonstrations on the Enhanced Talent Suite, Talent Bundle, Compensation Analysis, and ADP Surveys engagement tool• Designed, recorded, and led webinars on ADP’s Compensation Analysis Tool powered by PayScale• Streamlined business processes via configuring ADP’s SaaS to suit the client’s organizational workflows and data requirements• Partnered with business and client stakeholders to identify areas of improvement and create custom systemic configurations aligned to their needs• Lead implementation administrator and Salesforce queue distributor • Assisted in streamlining two departmental initiatives through WFN, housed on Salesforce, using automation. Improving overall response time and time-to-deliverable.• Consultant on organizational wide compensation analysis initiatives: Salary Benchmarks, Employee to Market Comparisons, and Market Based Salary Ranges

• Sourced and screened candidates using Boolean Search Strings through Applicant Tracking Systems, CareerBuilder, Monster, LinkedIn, and Indeed• Accurately represented a variety of clientele across the software development workspace

• Forecasted medical device purchase orders on behalf of the U.S Custom Manufacturing division of Nipro Medical Corp • Departmental implementation team lead during application migration between AS400 and SAP SE• Assisted in developing and streamlining standard operating procedures• Worked closely with the IT department to resolve bugs during SAP implementation to maintain business continuity• Responsible for the training of colleagues on mandated SOP's and systemic workflow within the SAP SE ecosystem• Serviced high profile clientele as point of contact for logistics, order processing, invoicing, and product inquiries◦ Assigned clients accounted for 30% of entire US division's sales• Compiled and supplied analytics based on order fulfillment and lead time accuracy • Primary support for VP, Managers, and Sales Reps

• Responsible for the well-being of children from the ages of 1 month to 17 years in the foster care system as a contracted Department of Children and Families employee• Analyzed high risk cases on behalf of DCF to determine the best course of treatment for children and families under DCF's care• Drafted case plans, treatment plans, and subsequent referrals through insurance providers for both parents and children• Worked alongside Miami-Dade mental health technicians and therapists to provide proper care in line with requests made by Judges and guardian ad litems• Compiled court reports of Medical, Educational, and Psychosocial statuses to represent One Hope United during Dependency Court proceedings• Worked with state attorneys in providing accurate and detailed reports of case specifics as ordered by Miami-Dade Court System