-Aggressively hunt for new leads.-Operate with sense of urgency and be assertive to achieve lead target by focusing on US Market-Lead acquisition through data mining, cold calling, campaigns, and qualifying-Interact with prospects to understand requirements, identify their pain points, and suggest suitable service-Collaborate with Sales and Marketing team to identify areas of opportunity-Provide precise inputs gathered from prospects for presentation, proposal, and POC-Manage pipeline of opportunities from personal network as well as company's lead generation activities-Respond to RFIs/RFPs, prepare, and present the advantages of the solution & business cases to drive the discussions from qualification to negotiation.

-Provided primary customer support to internal and external customers.-Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns. -Clarified customer issues and determined root cause of problems to resolve product or service complaints.-Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.-Resolve customer complaints or answer customers' questions regarding policies and procedures.-Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.