Nadiah Johari Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Masqaţ, Oman

Passionate about home, people, happiness, development, leadership, inclusion & diversity.Main purpose is to ensure that systems and methods stated in IKEA Concept Documentation are implemented in the Showroom, Market hall and Self-serve operations area.To collaborate with the commercial team partners to ensure that the IKEA store provides a commercial range presentation to enable customers to perceive IKEA as a competent home furnishing specialist.Strive to reach the… Show more Passionate about home, people, happiness, development, leadership, inclusion & diversity.Main purpose is to ensure that systems and methods stated in IKEA Concept Documentation are implemented in the Showroom, Market hall and Self-serve operations area.To collaborate with the commercial team partners to ensure that the IKEA store provides a commercial range presentation to enable customers to perceive IKEA as a competent home furnishing specialist.Strive to reach the IKEA positioning objectives. Guide the performance towards maximizing sales and optimized long-term profit by;- applying sales methods in accordance with the IKEA way manual and the Range presentation the IKEA way manual.- ensuring the implementation of the sales objectives defined in the range sales budget.- setting standards for the store operating procedures, and developing Internal Service Agreements for the store, together with partners from ComIn and Logs.Proper performance management of staff by ensuring that all co-workers are properly trained and implementing development programs to secure the store performance and succession needs.Maintaining in-depth knowledge of the local home furnishings market (e.g., customers, trends and competition).Conducting regular competitor analysis and take appropriate actions based on agreements with your matrix manager.To develop and implement the annual business plan with the store management team in regard to your own department and areas of responsibility.Part of the planning, execution and follow-up of the stores’ commercial calendars.To work with the marketing and Sales & Range manager in Service Office to plan and organize marketing activities related to the commercial calendar.Consistently following up and communicating to the store manager, the store management team and the shopkeepers the agreed KPI’s within your area of responsibility. Show less

Kuala Lumpur

• Main task assigned to roll out business plans and services related activities such as enabling more services to the region, with affordable pricing as main focus.• Regional MVBC Services Super user – setting and mapping up services, capacity and timeslots• Collaborate with Inter IKEA, ROSS and K3 as part of an MVeCom task force, in preparation for MVBC 1Country 1Database launch in IKANO.• Support Mexico and new businesses when it comes to MVBC Service Product related queries •… Show more • Main task assigned to roll out business plans and services related activities such as enabling more services to the region, with affordable pricing as main focus.• Regional MVBC Services Super user – setting and mapping up services, capacity and timeslots• Collaborate with Inter IKEA, ROSS and K3 as part of an MVeCom task force, in preparation for MVBC 1Country 1Database launch in IKANO.• Support Mexico and new businesses when it comes to MVBC Service Product related queries • Support issues related to service products such as assembly, parcel, timeslot and capacity.• Provide analysis or information related to Service Products. Show less

Ikea Tebrau

• Main task assigned to redirect the sales focus for Core Area Living which includes HFB 1,2,3,9,16,17,18,19 & 20 and pull everyone to work together as a team, especially among Shopkeeper. To create trust, constructive and honest communication and how to correlate partnership at work inter-department and intra-department.• Second Task assigned was to increase Service Product knowledge and competence among sales co-worker - Result FY18 vs FY19 : 162% growth index• Third task is to… Show more • Main task assigned to redirect the sales focus for Core Area Living which includes HFB 1,2,3,9,16,17,18,19 & 20 and pull everyone to work together as a team, especially among Shopkeeper. To create trust, constructive and honest communication and how to correlate partnership at work inter-department and intra-department.• Second Task assigned was to increase Service Product knowledge and competence among sales co-worker - Result FY18 vs FY19 : 162% growth index• Third task is to optimize sales, gross margin and profit within a specific core area, and support the markets accordingly, to enable for extraordinary growth (FY2018 vs FY2019 110% growth index). • Provide constructive, honest feedback to shopkeepers on how they can improve the shopping experience for the customers in a specific core area• Analyze current trends, predict and optimize current and future commercial opportunities in a core area in a close working partnership with commercial team and non-commercial team. Show less

Tebrau

1. First one to be assigned with a trial role. (Shopping Experience Manager & Easy Buying Manager). • 2018 – VOICE score 755, one of the lowest turnover in headcount in a department (total of 45 headcounts in my team)2. Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience in a multichannel retail environment3. Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a… Show more 1. First one to be assigned with a trial role. (Shopping Experience Manager & Easy Buying Manager). • 2018 – VOICE score 755, one of the lowest turnover in headcount in a department (total of 45 headcounts in my team)2. Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience in a multichannel retail environment3. Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience in line with the Commercial Review requirements4. Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.5. Ensure that the team understands the ambitions of the organization to create a customer-focused culture, by offering a positive and seamless customer experience in a multichannel retail environment6. Actively communicate department goals and KPIs and perform regular evaluation with the team• FY18 – Achieve KPI of less than 4% return index (Tebrau did 1.67%)• FY18 – Achieve KPI of less than 1.0% TT325 (Tebrau did 0.59%)• FY18 – Achieve KPI of less than 5% failed delivery (Tebrau did 3%)7. A good working knowledge of how systems and processes work to secure seamless customer shopping experience in every touch point• 2018 - Store Project Leader for Customer Order Fulfilment Project • 2018 - Store Project Leader for e-Commerce • 2018 – COF & eCom SIT & UAT Super User• 2018 – Child Safety 1st TTT, IKEA Tempe, Australia• 2018 IKEA Values Ambassador Show less

Malaysia

To ensure an easy buying experience for all visitors and customers. This includes in particular:1. Securing the foundation for an easy buying experience - • Personally handpick and interview all my 3 Team Leaders and my team member, total of 45 headcount• Involved in Service Provider Bidding for store 477 (Transporter, Sewing Vendor, Kitchen Installation Vendor). 2. Ensuring a fast and efficient after-sales experience with the customer in focus.3. Ensuring that our… Show more To ensure an easy buying experience for all visitors and customers. This includes in particular:1. Securing the foundation for an easy buying experience - • Personally handpick and interview all my 3 Team Leaders and my team member, total of 45 headcount• Involved in Service Provider Bidding for store 477 (Transporter, Sewing Vendor, Kitchen Installation Vendor). 2. Ensuring a fast and efficient after-sales experience with the customer in focus.3. Ensuring that our customer orders are fulfilled accurately and in a timely manner at their homes or for collection at the store.4. Coordination of processes and improves efficiency through change processes and initiatives between various functions for example: Sales, Logistics, Customer Contact Centre, Recovery and Service Providers.5. Encourage good communication, influencing skills as well as build relations with other stakeholders to help encourage a customer focused approach to the business6. Set up 8 x Type 2 EV Charger for Electric Vehicle in IKEA Tebrau (the 1st in IKEA SEA, and was followed up by other IKEA consecutively)7. Store 477 Build Up Team Show less

Cheras

To build and retain a long-lasting relationship with new and existing customers in a multichannel retailenvironment by:• valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.• understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.• ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.To ensure a… Show more To build and retain a long-lasting relationship with new and existing customers in a multichannel retailenvironment by:• valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.• understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.• ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular• ensuring our department is fast and efficient for our customers, and cost-effective for the IKEA store.• ensuring that customers’ issues are handled in a reliable, efficient, accurate and friendly way.•ensuring that co-workers are supported in their daily work. Show less

Starhill Gallery

1. Manage and control two store daily operations ( report directly to General Manager, no Store Manager for both stores)2. Receive and process stocks. ( pricing,inventory)3. Ensure store VM is as per principal standard.4. Annual Budgeting and Costing for two stores. 5. Annual Stocks Buying.6. Monthly and Seasonal reports.7. Train colleagues when there is a season change, and new product is introduced.8. Train new colleagues when it comes to POS System and database… Show more 1. Manage and control two store daily operations ( report directly to General Manager, no Store Manager for both stores)2. Receive and process stocks. ( pricing,inventory)3. Ensure store VM is as per principal standard.4. Annual Budgeting and Costing for two stores. 5. Annual Stocks Buying.6. Monthly and Seasonal reports.7. Train colleagues when there is a season change, and new product is introduced.8. Train new colleagues when it comes to POS System and database system.9. Organize in-store event (monthly and seasonal)10. Goldsoft POS Super user.11. Organize annual stock take with auditors for all 10 store and did the discrepancies check with the auditors .12. Set up M Missoni first boutique in Malaysia (2010)13. Set up McQ Alexander McQueen first boutique in Malaysia (2010) Show less

Starhill Gallery, Kuala Lumpur

1. Assist Store Manager in daily store operations as per SOP2. Receive and process stocks, involve in back end inventories.3. Assist Store Manager in promoting brand awareness of Valentino Garavani and McQ by Alexander McQueen.4. Assist Store Manager in organizing in-store events to promote the brand in Malaysia.5 Assist Store Manager in daily inventories check and updates.6. Part of the build up team for rebranding of Valentino Garavani (2009)7. Set up McQ Alexander… Show more 1. Assist Store Manager in daily store operations as per SOP2. Receive and process stocks, involve in back end inventories.3. Assist Store Manager in promoting brand awareness of Valentino Garavani and McQ by Alexander McQueen.4. Assist Store Manager in organizing in-store events to promote the brand in Malaysia.5 Assist Store Manager in daily inventories check and updates.6. Part of the build up team for rebranding of Valentino Garavani (2009)7. Set up McQ Alexander first boutique in Malaysia. (2010) Show less

Suria Klcc, Kuala Lumpur

1. Assist Store Manager in daily store operations SOP.2. Assist Store Manager in Visual Merchadising and ensure the merchandises are properly displayed.3. Assist Store Manager in keeping the store neat, clean and tidy at all times.4. Assist Store Manager in daily inventories check and updates.

Star Hill, Bukit Bintang

1. As the After Sales Service Specialist : *Minor fixing for leather goods, shoes and costume jewelries. *Keeping inventory of spare parts and ordering of the parts. *In-Store trainer for after sales service. *Prepare monthly after sales service report for Malaysia. 2. Person in charge for ordering of Gift Boxes and Paper Bag inventory for Malaysia store (Starhill, KLCC and KLIA Boutique).3. Receive and process stocks from freight forwarder.4.… Show more 1. As the After Sales Service Specialist : *Minor fixing for leather goods, shoes and costume jewelries. *Keeping inventory of spare parts and ordering of the parts. *In-Store trainer for after sales service. *Prepare monthly after sales service report for Malaysia. 2. Person in charge for ordering of Gift Boxes and Paper Bag inventory for Malaysia store (Starhill, KLCC and KLIA Boutique).3. Receive and process stocks from freight forwarder.4. Part of LVMH counterfeit team. (represent Dior Malaysia) to do random spotcheck or adhoc raid to vendors selling fake goods.5. Retail Pro super user : became in store trainer for colleagues when it comes to Retail Pro functions and know how.6. Citrix Super User : LVMH changed from Retail Pro to Citrix in 2006, and I was selected to be the first person to learn the new system.7. Part of the build up team for Dior relocation from old boutique to new Flagship store in 2006. Show less

Suria Klcc

Work with customers to find what they want and need.Ensure a smooth sales process and process transactions.Create a pleasant and clean environment, and making sure clients and customers enjoy their experience.Replenish and arrange stocks/inventories .

Education record

Activities and Societies: Hockey Team , Kolej Dato Onn. (2002-2003) .

Electronic Design And Multimedia

Lightwave, Maya, CAD/CAM

A Level, Applied Science

Studied A-Level Physics, Chemistry, Add Maths and Biology.