Nadiah Johari Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Masqaţ, Oman

Passionate about home, people, happiness, development, leadership, inclusion & diversity.Main purpose is to ensure that systems and methods stated in IKEA Concept Documentation are implemented in the Showroom, Market hall and Self-serve operations area.To collaborate with the commercial team partners to ensure that the IKEA store provides a commercial.

Kuala Lumpur

• Main task assigned to roll out business plans and services related activities such as enabling more services to the region, with affordable pricing as main focus.
• Regional MVBC Services Super user – setting and mapping up services, capacity and timeslots
• Collaborate with Inter IKEA, ROSS and K3 as part of an MVeCom task force, in preparation for MVBC 1Country 1Database launch in IKANO.
• Support Mexico and new businesses when it comes to MVBC Service Product related queries
• … Show more
• Support issues related to service products such as assembly, parcel, timeslot and capacity.

IKEA Tebrau

• Main task assigned to redirect the sales focus for Core Area Living which includes HFB 1,2,3,9,16,17,18,19 & 20 and pull everyone to work together as a team, especially among Shopkeeper. To create trust, constructive.
• Second Task assigned was to increase Service Product knowledge and competence among sales co-worker - Result FY18 vs FY19: 162% growth index
• Third task is to… Show more
• Third task is to optimize sales, gross margin and profit within a specific core area, and support the markets accordingly, to enable for extraordinary growth (FY2018 vs FY2019 110% growth index).
• Provide constructive, honest feedback to shopkeepers on how they can improve the shopping experience for the customers in a specific core area
• Analyze current trends, predict and optimize current and future commercial opportunities in a core area in a close working partnership with commercial team and non-commercial team. Show less

Tebrau

• 1. First one to be assigned with a trial role. (Shopping Experience Manager & Easy Buying Manager).
• 2018 – VOICE score 755, one of the lowest turnover in headcount in a department (total of 45 headcounts in my team)2. Support a customer-focused culture throughout the complete unit and ensure an overall inspiring.
• 2018 – VOICE score 755, one of the lowest turnover in headcount in a department (total of 45 headcounts in my team)2. Support a customer-focused culture throughout the complete unit and ensure an overall inspiring.
• FY18 – Achieve KPI of less than 4% return index (Tebrau did 1.67%)
• FY18 – Achieve KPI of less than 1.0% TT325 (Tebrau did 0.59%)
• FY18 – Achieve KPI of less than 5% failed delivery (Tebrau did 3%)7. A good working knowledge of how systems and processes work to secure seamless customer shopping experience in every touch point

Malaysia

• To ensure an easy buying experience for all visitors and customers. This includes in particular:1. Securing the foundation for an easy buying experience -
• Personally handpick and interview all my 3 Team Leaders and my team member, total of 45 headcount
• Involved in Service Provider Bidding for store 477 (Transporter, Sewing Vendor, Kitchen Installation Vendor). 2. Ensuring a fast and efficient after-sales experience with the customer in focus.3. Ensuring that our….
• Involved in Service Provider Bidding for store 477 (Transporter, Sewing Vendor, Kitchen Installation Vendor). 2. Ensuring a fast and efficient after-sales experience with the customer in focus.3. Ensuring that our.

Cheras

• To build and retain a long-lasting relationship with new and existing customers in a multichannel retailenvironment by:
• valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
• understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
• ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.To ensure a… Show more To build and retain a long-lasting relationship with new and existing customers.
• ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes.
• ensuring our department is fast and efficient for our customers, and cost-effective for the IKEA store.

Starhill Gallery

1. Manage and control two store daily operations ( report directly to General Manager, no Store Manager for both stores)2. Receive and process stocks. ( pricing,inventory)3. Ensure store VM is as per principal standard.4. Annual Budgeting and Costing for two stores. 5. Annual Stocks Buying.6. Monthly and Seasonal reports.7. Train colleagues when there is a.

Starhill Gallery, Kuala Lumpur

1. Assist Store Manager in daily store operations as per SOP2. Receive and process stocks, involve in back end inventories.3. Assist Store Manager in promoting brand awareness of Valentino Garavani and McQ by Alexander McQueen.4. Assist Store Manager in organizing in-store events to promote the brand in Malaysia.5 Assist Store Manager in daily inventories.

Suria KLCC, Kuala Lumpur

1. Assist Store Manager in daily store operations SOP.2. Assist Store Manager in Visual Merchadising and ensure the merchandises are properly displayed.3. Assist Store Manager in keeping the store neat, clean and tidy at all times.4. Assist Store Manager in daily inventories check and updates.

Star Hill, Bukit Bintang

1. As the After Sales Service Specialist: *Minor fixing for leather goods, shoes and costume jewelries. *Keeping inventory of spare parts and ordering of the parts. *In-Store trainer for after sales service. *Prepare monthly after sales service report for Malaysia. 2. Person in charge for ordering of Gift Boxes and Paper Bag inventory for Malaysia store.

Suria KLCC

Work with customers to find what they want and need.Ensure a smooth sales process and process transactions.Create a pleasant and clean environment, and making sure clients and customers enjoy their experience.Replenish and arrange stocks/inventories.

Education record

Activities and Societies: Hockey Team , Kolej Dato Onn. (2002-2003) .

Electronic Design And Multimedia

Lightwave, Maya, CAD/CAM

A Level, Applied Science

Studied A-Level Physics, Chemistry, Add Maths and Biology.