Nadro Farah Email & Phone Number

Hamilton, Ontario, Canada

I am able to handle simultaneous refugee facility issues and concerns with complete accuracy and professionalism•Establish and maintain contact with newcomer families in order to determine their needs• Provide information and orientation about Canadian culture, service systems, and the ON Education system to newcomer families in order to enhance the settlement process• Facilitates communication between school, home and community agencies • Liaise between school staff and… Show more I am able to handle simultaneous refugee facility issues and concerns with complete accuracy and professionalism•Establish and maintain contact with newcomer families in order to determine their needs• Provide information and orientation about Canadian culture, service systems, and the ON Education system to newcomer families in order to enhance the settlement process• Facilitates communication between school, home and community agencies • Liaise between school staff and newcomer students and their families by providing cultural awareness. Orient school staff on settlement related issues• Documents case notes and maintains files, records data, updates files. Ensure appropriate and confidential handling of client information and files with the use of binders, file folders or laptop as appropriate• Provide information support and referral to newcomers students and their families on health improvement and life skills development• Maintain updated information on services, resources and policies that are relevant to the school and community settlement process • Provide information, guidance and encouragement in order for newcomer families to advocate for the educational needs of their children and to foster client independence and empowerment • Network with other settlement workers and community services• Participate on committees, attend workshops and conferences as approved by the program coordinator• Meet with school staffs, counselors, ESL teachers, and school based teams as required to explain program services and to assist with hard to reach families and difficult cases• Problem solve with schools on behavioral issues• Develop and prepare newcomer settlement packages for distribution to newcomer families• Research and present information on multicultural issues as needed• Assists newcomers in filing out a variety of forms when required Show less

Understood the needs of my clients to maintain theirs and agency confidentiality by following privacy protocols and laws. .• Documented client interactions in accordance with TLP policies and procedures• Provided high quality customer service in a manner that is sensitive to the needs of diverse community• Monitored incoming emails and answered or forwarded as required. Prepared outgoing mail for distribution, maintain office filing and storage system and coordinate messenger and… Show more Understood the needs of my clients to maintain theirs and agency confidentiality by following privacy protocols and laws. .• Documented client interactions in accordance with TLP policies and procedures• Provided high quality customer service in a manner that is sensitive to the needs of diverse community• Monitored incoming emails and answered or forwarded as required. Prepared outgoing mail for distribution, maintain office filing and storage system and coordinate messenger and courier services• Worked with women to develop a 11 month transition plan for themselves including a safety plan• Used counselling skills to maintain a co-operative, supportive and productive shelter environment• liaises with housing worker/shelter support workers to understand women’s needs with regard to social welfare, legal issues and education• Provided appropriate referrals, information and advocacy to other support services to assist clients o meet the goals and outlines in their case plan• Monitored and provided feedback to women regarding connections with other referral agencies• Maintained records for evaluation and statistical purposes;• Demonstrated a commitment to continuous learning in order to ensure the delivery of high quality services Show less