Nadun Hemachandra - Msc, Bsc, Dip Email and Phone Number
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Nadun Hemachandra - Msc, Bsc, Dip personal email
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Extreme tech savvy & analytical Network Operations Professional with 11+ years of expertise executing long-term strategic plans & focusing on overall operational excellence, practices in support of the company’s vision/ mission and managing people/ processes related to events & problems whilst ensuring these are addressed as per established processes. Furthermore, adept at collaborating with Engineering, Technical, Customer Care & other teams to ensure a high level of network reliability/ customer satisfaction whilst supporting other functional teams to meet corporate program goals/ objectives and analyzing, managing & resolving all departmental issues promptly whilst driving innovative solutions to ensure operational excellence & leading continual process improvement initiative across all organizational functions.Eminent Feats • Secured the 1st Runner-up at the National CISCO Net Riders Skills Competition, organized by the CISCO Networking Academy of India/ SAARC, Regional CISCO Networking Academy of Sri Lanka & SLIIT.• Designed/ implemented an IPv4 database for enterprise customers of Exetel, which enabled easy management of unallocated/ unused IPs dedicated for company’s corporate clientele while recycling used IPs of inactive customers.• Led multiple Data Centre Decommissioning projects in the states of New South Wales (AAPT Pop, 55 Clarence Street & Exetel Pop, 121 Walker Street), Victoria (Primus Pop, 55 King Street & Verizon Pop, 330 Spencer Street) & Queensland (AAPT Pop, 344 Queen Street).• Led a project to migrate over 500 NBN enterprise ethernet links from multiple wholesale carriers state & aggregate POIs (Telstra, Optus, Vocus, etc) to over 120 Local Superloop POIs.• Performed multiple Trunk Consolidation projects which involved in moving corporate services from 1G trunks to 10G trunks (Telstra, Optus & AAPT/TPG) on all 5 major states in Australia.
Superloop
View- Website:
- superloop.com
- Employees:
- 718
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Manager - Noc Advanced OperationsSuperloopWestern Province, Sri Lanka -
Manager Tier02 NocSuperloop Mar 2023 - PresentColombo, Western Province, Sri Lanka• Managing & handling escalations, further escalation of more complex issues to the core level Engineers & consult with Engineers, Sales Team & customers.• Identify areas of process/ efficiency improvement within the department, recommend prioritized enhancements & oversee implementation.• Define/ enforce configuration management, change management & operational policies/ practices.• Command/ coordinate during major service Interruptions & update the immediate management of the department's operation & corporate customer clientele concerning networking.• Engage with the Technical Team Lead/ Senior Team to ensure system requirements/ procedures are implemented & carefully pursued.• Engage in correlate tasks with other BUs within the organization/ suppliers to ensure all technical/ non-technical needs are met in line with business needs. -
Manager - Noc/ Corporate Service AssuranceExetel Jun 2017 - PresentSri Lanka• Oversee NOC/ CSA operations including supporting corporate customer clientele with technical incident resolution, monitoring, alerting & escalations.• Managing & handling escalations, further escalation of more complex issues to the core level Engineers & consult with Engineers, Sales Team & customers.• Identify areas of process/ efficiency improvement within the department, recommend prioritized enhancements & oversee implementation.• Define/ enforce configuration management, change management & operational policies/ practices.• Command/ coordinate during major service Interruptions & update the immediate management of the department's operation & corporate customer clientele concerning networking.• Manage projects & aid Core Network Infrastructure team infrastructure migrating requests & review/ approve corporate client SLA & credit refunds. • Review charges incurred by 3rd party wholesale suppliers & approve/ dispute where necessary & ensure services provided runs fine without interruption.• Engage with the Technical Team Lead/ Senior Team to ensure system requirements/ procedures are implemented & carefully pursued.• Engage in correlate tasks with other BUs within the organization/ suppliers to ensure all technical/ non-technical needs are met in line with business needs.• Assist the HR with hiring Engineers to ensure effective department operation & carryout performance reviews of all team members.• Overseeing all administrative tasks of the team, such as new recruit induction, employee reviews, attendance/ leave & time sheets. -
Network Support Engineer (Level 2) - Corporate SupportExetel Jun 2012 - Jun 2017Sri Lanka• Perform troubleshooting for data (SHDSL, Ethernet over Copper, Fibre, wireless & ADSL) & VOIP services provisioned for Exetel’s corporate client base & problems associated with servers such as DHCP, DNS, e-mail, Web & FTP.• Remotely log into client premise equipment (multi-vendor routers & firewalls) & analyze device logs to review root causes for any reported issues & perform required maintenance tasks or configuration changes on the networking equipment to rectify the reported issues. • Liaising with the wholesale/ upstream service providers to rectify any issues identified on their networks affecting the performance of the services.• Discuss/ gather/ analyze info on client requirements perform required changes or configurations such as end to end QOS, access control lists, VLANs, wireless connectivity, dynamic & static NAT/ DHCP as planned during outage windows.• Analyze client requirements & advise on link failover/ active backup setups for critical network equipment to maintain high network availability, infrastructure improvements & upgrades or issues.• Design, plan & deploy VPN solutions to provide secure/ encrypted inter location communication by configuring IPSec, GRE, DMVPN Tunnels & migrating existing legacy VPN customers to the MPLS VPN network as well as providing secure remote access to telecommuters. • Monitor/ manage Exetel’s core network while performing configuration changes/new configuration. -
Network Support Engineer - Residential SupportExetel Pty Ltd Jun 2011 - Jun 2012Sri Lanka -
LecturerAmerican College Of Higher Education Kandy Campus Mar 2011 - Jun 2011Sri LankaDiploma in Computer Networking Outline of Data Communication Communication Fundamentals ISO-OSI Seven Layers Protocols & Services LAN & WAN Standards & Network Devices TCP/IP Model Configuring a Network & IP Addressing Internetworking & Networking Software Transmission Media & Characteristics Introduction to Servers Antennas Satellite Access MethodsDiploma in Computer Hardware Introduction & System Theory Motherboards, CPU, Memory, Hard Disks and other external devices Dissembling, assembling & internal architecture of PCs Memory organizing and upgrading Monitors & display adaptors Partitioning, Formatting & System Configurations Installing Windows & Linux Operating Systems Installing Drivers and Software packages Upgrading, Servicing & Maintaining Computers PC repairing, diagnostics & troubleshooting problems Modems and Web configurations LAN/WAN Networking Concepts -
Information Technology TraineeSri Lanka Telecom Mar 2011 - May 2011Colombo, Western Province, Sri Lanka
Nadun Hemachandra - Msc, Bsc, Dip Skills
Nadun Hemachandra - Msc, Bsc, Dip Education Details
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Computer Science -
1St Class -
Turnkey It Training InstituteComputer Hardware Engineering With Networking -
Primary & Secondary Education
Frequently Asked Questions about Nadun Hemachandra - Msc, Bsc, Dip
What company does Nadun Hemachandra - Msc, Bsc, Dip work for?
Nadun Hemachandra - Msc, Bsc, Dip works for Superloop
What is Nadun Hemachandra - Msc, Bsc, Dip's role at the current company?
Nadun Hemachandra - Msc, Bsc, Dip's current role is Manager - NOC Advanced Operations.
What is Nadun Hemachandra - Msc, Bsc, Dip's email address?
Nadun Hemachandra - Msc, Bsc, Dip's email address is na****@****hoo.com
What schools did Nadun Hemachandra - Msc, Bsc, Dip attend?
Nadun Hemachandra - Msc, Bsc, Dip attended University Of Peradeniya, Curtin University Of Technology, Sliit, Turnkey It Training Institute, Trinity College Kandy.
What are some of Nadun Hemachandra - Msc, Bsc, Dip's interests?
Nadun Hemachandra - Msc, Bsc, Dip has interest in Aeronautics, Children, Civil Rights And Social Action, Especially Within Temptation, Education, Science And Technology, Music, Movies, Health.
What skills is Nadun Hemachandra - Msc, Bsc, Dip known for?
Nadun Hemachandra - Msc, Bsc, Dip has skills like Ccna, Ospf, Routing, Cisco Technologies, Network Security, Network Design, Network Administration, Cisco Ios, Firewalls, Dns, Dhcp, Routers.
Who are Nadun Hemachandra - Msc, Bsc, Dip's colleagues?
Nadun Hemachandra - Msc, Bsc, Dip's colleagues are David Breedveld, Raymond Li, Joshua Foley, Sandeep Sunny Ajjarapu, Kasuntharu Rathnayake, Bradley Wheeler, Leah Benakovic.
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Nadun Hemachandra
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