On a double role between a full-time CSTS Analyst and a part-time VQA. Responsible for Indonesia market Advisors’ quality evaluations and coaching.

💚 Project: World’s biggest music streaming and media service. Experienced in both global and Indonesia market.🏆 Recognitions:• One of the selected “Rock Stars” in Malaysia site from 2024 Employee Engagement Survey Results.• “Winning Behavior Star: 100% Focus On Results” quarterly award, Q4 2024.• “Most Helpful” award during Customer Service Appreciation Week 2024.📈Performance:• Maintained >90% Resolution and Satisfaction rate month to month… Show more 💚 Project: World’s biggest music streaming and media service. Experienced in both global and Indonesia market.🏆 Recognitions:• One of the selected “Rock Stars” in Malaysia site from 2024 Employee Engagement Survey Results.• “Winning Behavior Star: 100% Focus On Results” quarterly award, Q4 2024.• “Most Helpful” award during Customer Service Appreciation Week 2024.📈Performance:• Maintained >90% Resolution and Satisfaction rate month to month without fail with annual Quality score >90%.• Intermittently scored as top performer on a weekly basis.• Highlight -> Top Performer June 2024, 2nd Best Performer Q2 2024, and 2nd Best Performer August 2024. Show less

• Manage all front to back-end business operation• Lead photographer on the field• Team director for shooting projects• Photo & video editor

• Crafted visual concept in accordance with the digital marketing plan• In charge for all catalog shoot and offline events documentation• Directing and lead photographer for RiaMiranda x ArMS "reForm" campaign shoot• Directing and lead photographer for RiaMiranda x Wardah "White Series" campaign shoot

• Responsible for photo archiving, curating, editing, and layouting• Corresponded with the clients on deliverable matters• Assisted the lead photographer on pre-production and on set for the shootings