Co-ordinating administrative duties for small works projects within the controls division of Mitie Energy. Responsibilities include:• Processing and submitting quoted works to clients for approval - ensuring use of correct pricing models• Escalating quotes of high value to relevant regional directors for approval before submission• Using bespoke software (DayWorks) to monitor and record our engineers activity and also the details on works being carried out• Facilitating works by raising work orders in Maximo using unique project numbers to bill against• Organising and filing all project related documentation within correct site folders for auditing• Raising purchase orders using Oracle/SAP for equipment, parts, invoices and subcontractors as and when required• Arranging access to sites by liaising with site supervisors• Contacting suppliers to provide quotes for parts and updates on current orders• Monitoring and tracking works being done on a contract by contract basis.• Providing frequent updates to clients and stakeholders on work progression using quote trackers• Lead on providing quoted works to our client Vodafone and initiating accepted jobs• Liaising with team members such as Planners and Engineers to schedule in works• Ensuring successful completion of works by processing relevant reports and distributing these to the clients before marking work orders as complete• Dictating priorities and managing a heavy workload • Managing queries in an efficient and timely manner, escalating to relevant staff when required• Participating in training and appraisal activities• Providing further administrative support to colleagues across other divisions of Mitie Energy when required

Business Analyst working in a public sector environment providing IT services to Hammersmith & Fulham Council. Responsibilities included:BAU:• Facilitating workshops with clients and different stakeholder groups i.e. Systems team, Field Engineers, Business Office, Project Sponsors• Defining the scope and business need for a proposed project via process mapping and business cases• Eliciting requirements from various business stakeholders and aligning these with the scope of the project• Producing reports on project progress and identifying any potential gaps and missed deadlinesService Contract Exit:• Defining policies for data migration, information retention and in-flight projects post exit• Systems analysis of the current project management system and its integration with other software’s to help identify the transfer requirements post exit of our service contract• Documenting the services and processes required post exit and how to facilitate these via workshops with Estates & Facilities Management Team and Business Office• Contacting our suppliers to obtain and collate up to date commercial contracts to our database to prepare for novation to replacement service providers

• Organised and facilitated events for young people - focussed on publicising opportunities available to them.• Involved in commissioning projects run by young people through a presentation process - Youth Opportunity Fund.• Monthly youth forums to discuss issues, concerns and problems affecting each district of Tower Hamlets.• Campaigning for the TH Young Mayor elections - Video advertisement, Leafleting, Social media publicity.• Engaging with young people to gain their ideas and feeding this back to council members.• A voice for the young people in Tower Hamlets.

• Facilitated focus groups of young people to gain their views.• Involved in the commissioning process for services for young people - including interviewing prospective providers.• Actively involved in the recruitment of staff in services for young people.• Performed inspections of services for young people and reported findings.• Organised and involved in the elections for Youth MP & Deputy MP.