Efficient management of day to day responsive repairs, increasing productivity to ensure operatives achieve first time fix by planning ahead and maintaining customer feedback.Allocation of subcontractor work and management of operative diaries ensuring customer expectations and KPI are maintained.Ensuring all operations-time booked, materials booked, work in progress, job progression and costings are monitored and raise issues found relating to excessive time or material bookings, and any trend of weak or inconsistent practice to the management team.Scrutinising technical job performance of individuals in support of the Trade Supervisors in relation to job completions, no access/carded jobs.Monitoring and manage work levels to ensure work is organised and meets requirements of 'right first time' and appointments kept within target to exceed performance targets.Participate in Customer Involvement groups and working closely with other teams in order to obtain feedback & discuss means of continually improving the service.Management of customer complaints and satisfaction and all administrative duties Preparation and delivery of reports.Training new users on DRS and Total repairs applications to ensure field operatives are productive and that the products provided in the scheduling package are utilised to increase efficiency.Ensuring customer’s cultural and diversity needs are managed and identify and implement opportunities to provide a brilliant service.

As a Fleet Manager, I have demonstrated proficiency in overseeing and optimizing the operations of a diverse vehicle fleet. With a proven track record of implementing cost-saving measures and ensuring regulatory compliance, I have consistently reduced operational expenses while maintaining high levels of efficiency. My leadership skills have been instrumental in managing a dedicated team, providing guidance, training, and evaluations to enhance overall performance. Additionally, I excel in leveraging advanced technology, including telematics and fleet management software, to monitor vehicle performance and driver behavior, leading to improved fleet productivity. I am also adept at establishing and maintaining strong vendor relationships, negotiating contracts to achieve significant cost savings. Moreover, I am committed to environmental responsibility and have successfully implemented eco-friendly practices resulting in a reduced carbon footprint. Overall, my experience and expertise make me a valuable asset in effectively managing and optimizing fleet operations.

Floor Manager, Store with 10 members of staff, I was also the key holder, till user and in charge of the administration and stock control. I carried out jobs such as the banking, setting targets for store and staff, devising rotas and implementing floor plans for sale and full price stock. I handled the deliveries and inter branch transfers and liaised with our buying office. I significantly contributed to the business by introducing and training/developing staff.

In my capacity as a Brand Specialist focused on Men's Casual Wear, I have had the privilege to showcase my fervor for brands and substantiated sales achievements. I've been entrusted with overseeing prominent brands like Hugo Boss Orange, Boss Green, Armani Jeans, Dolce & Gabbana, and Versace, among others. My responsibilities have encompassed visual merchandising, team coordination, and upholding daily operational standards, as well as monitoring sales metrics. I've generated departmental trade reports and furnished Menswear Sales managers with regular updates on sales performance and in-store activities. This role entailed close collaboration with buyers, suppliers, and stock allocators to optimize sales potential and streamline stock replenishment processes. Demonstrating leadership prowess, I've led a team comprising both full-time and part-time staff. I've also assumed accountability for achieving a substantial 70% of the department's sales target, achieving personal sales figures of up to £0.5 million. Consequently, I secured the top sales position for the Midlands region. Additionally, my accomplishments have been acknowledged through accolades like the 'Best Dressed Male 2008' (in-store) and several other sales-related commendations.

In my capacity as a Stock Manager based in Harrow, Middlesex, I undertook a role that demanded a high degree of self-management. My responsibilities encompassed overseeing the jewellery departments within renowned establishments like Burtons, BHS, and Dolcis. This included meticulous stock control for each individual store in the Harrow, Middlesex area. I was tasked with ensuring the constant replenishment of jewellery displays on the shop floor, introducing new product lines, and curating colour themes to align with changing seasons. Additionally, I diligently maintained records pertaining to sales, targets, as well as handling cases of damaged or lost merchandise. Furthermore, I played a pivotal role in preparing items for sale periods, contributing to the overall success of the retail operation.

Full-time & Part-time work as a Phone Trainer, Sales driven role based on commission that required teaching customers how to use mobile phones on series 40 and 60 platforms. Meeting sales targets and establishing a client base. Other responsibilities included marketing the store name through advertising such as designing and distributing pamphlets, merchandising and window displays.