♫ ♪ Naeem Mohamedali ♫ ♪ Email & Phone Number

Barrie, On, Ca

Vaughan, Ontario, Canada

Vaughan, On

--------------------------------------------------------------------------------------------------------------------NOTE: White Cap separated from HD Supply. In White Cap I was promoted to Business System Analyst.--------------------------------------------------------------------------------------------------------------------- Promoted from IT Specialist to IT Administrator who is responsible for IT Operations and VoIP solutions/support for HD Supply Canada and affiliates – Brafasco, CTF Supply, and Litemor.- Setup, configure, and administer corporate file and print servers.- Administer all telecom related issues from new phone systems; call center deployment, BlackBerry, iPhone, and other mobile devices such as BlackBerry PlayBook, iPad, Android, and Windows OS tablets.- Assist in configuring Cisco routers, switches and WAAS devices.- Assist Infor –SXE Team with user profile administration. - Designed, implemented and programmed IT Operations call center resulting to successfully resolving associate issues regarding connectivity, peripheral compatibility, and standard software usage questions.- Implemented Norton Ghost imaging solution for the HD Supply Canada IT Operations Team.- Provide insights on ways to improve the current processes and procedures.- Responsible for planning and conducting all training for corporate staff.- Assist IT Staff and Executive Management team with all SOX reporting and audit initiatives.- Manage IT projects such as cabling, data, and telecom for new branches and merges. - Implemented server monitoring systems if or when a server goes down the IT team is informed via email and/or SMS.- Designed New Hire Form that is currently been used actively by HR and Hiring Managers.

Toronto, Canada Area

- Used technical knowledge to identify and resolve various interrelated problems from several sources.- Handled incoming electronic and telephone requests.- Recommended solutions to problems and support in delivery of the solution.- Recommended improvements to established procedures and processes.- Seek and exchanged information, ideas, and concepts.- Demonstrated leadership by spending significant time providing direction, training and assistance to other personnel as required.

Redlands, California

- Redesigned Mortgage Works and Mountain West Financial, Inc. websites with the result of increased visitors and awareness of the company.- Assisted Network Analyst in day-to-day Citrix Farm Operations, Changes, and Disaster Recovery.- Responsible for the system administration, maintenance, and customer service.- Maintained regular server backups using VERITAS Backup Exec.- Provided first-level hardware, software, and network support for over 300 end users, providing expedient resolutions with total customer satisfaction in mind.

Bsc., E-Commerce

Bsc., Computer Information Systems

Activities and Societies: Soccer and Badminton Team at university.

Computer Information Systems

Part of Student Board of Commissioners & International Student Club