Naeem Shaikh Email & Phone Number

Mumbai, Maharashtra, India

Analyse customers' feedback to understand areas for improvement and present the findings to senior management.Manage customers' concerns.Provides exceptional professional customer service to clients via phone and email.Maintains a working knowledge of the company's products to assist with specific customer inquiriesAnswers customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement.

Mumbai, Maharashtra, India

As a Customer Service Representative (CSR) i was first point of contact for any customer who has a question or an issue with a product or service the company sells. My responsibilities were like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

Food Technology, Food Technology And Processing, 6.68

Activities and Societies: Food production, product preservation, quality controll, research and development of food productsFood.

High School/Secondary Certificate Programs