Analyse customers' feedback to understand areas for improvement and present the findings to senior management.Manage customers' concerns.Provides exceptional professional customer service to clients via phone and email.Maintains a working knowledge of the company's products to assist with specific customer inquiriesAnswers customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction improvement.

As a Customer Service Representative (CSR) i was first point of contact for any customer who has a question or an issue with a product or service the company sells. My responsibilities were like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.