As a Café Floor Staff member, I provided exceptional customer service in a fast-paced environment, ensuring a welcoming atmosphere for all guests. My responsibilities included taking orders, serving food and beverages, maintaining cleanliness, and handling customer inquiries with professionalism and efficiency. This role helped me develop strong communication, teamwork, and problem-solving skills while consistently delivering a high-quality experience for customers.

Experienced in housekeeping with a strong focus on delivering exceptional cleanliness and guest satisfaction. Skilled in managing daily operations, maintaining high standards of hygiene, and ensuring a welcoming environment. Adept at working efficiently both independently and as part of a team to ensure smooth operations and a positive experience for all guests.

As a Customer Service Representative, I excelled in providing exceptional support to customers while managing high-pressure situations. My key responsibilities included: • Answering inquiries about the company’s products and services, ensuring clarity and satisfaction. • Processing orders, transactions, and resolving issues, including troubleshooting technical problems, such as urgent internet-related concerns. • Delivering proactive customer outreach to address needs and improve overall experiences. • Going the extra mile to assist customers, even taking on-demand assignments from management and working beyond regular hours to ensure tasks were completed efficiently. • Maintaining composure and efficiency while working under pressure, especially during peak customer demand periods.This role honed my skills in problem-solving, communication, and time management, and solidified my commitment to delivering exceptional service, even in challenging scenarios.

My first job in the hospitality industry was as a Telephone Operator, where I developed strong communication, organizational, and multitasking skills. My responsibilities included: • Answering guest calls, handling inquiries, taking requests, and transferring calls to appropriate departments. • Conducting wake-up calls and ensuring timely service delivery. • Coordinating with other hotels to gather reports and creating comparative reports for management. • Managing reservations and taking messages to support seamless guest experiences. • Assisting with check-ins and check-outs while continuing telephone operations as my role expanded over time.This role provided a solid foundation in customer service, problem-solving, and hotel operations, laying the groundwork for my growth in the hospitality industry.

During my college days, I had the privilege of serving as the Room Division Manager for our school’s training hotel, managing 7 rooms and overseeing a variety of operational tasks. My responsibilities included: • Creating rosters to ensure all students gained hands-on experience in laundry, housekeeping, and front office operations. • Handling reporting and online booking concerns, including resolving issues with platforms like Agoda and Booking.com. • Assisting professors in training students for housekeeping and front office operations. • Providing leadership and guidance to ensure smooth daily operations and a supportive learning environment.This experience enhanced my skills in team coordination, problem-solving, customer relations, and operational management, preparing me for leadership roles in hospitality.

I started my journey by managing small carts, selling 1-2 products. Through my dedication, reliability, and attention to detail, I quickly earned the trust of my supervisors and was promoted to handle larger responsibilities, including: • Managing a large retail store independently, overseeing cashiering, stock management, and customer service. • Operating as a cashier in the bar stall, a role reserved for trusted and dependable employees, where I maintained accuracy and efficiency under high-pressure conditions for three months.This experience strengthened my skills in cash handling, inventory management, and customer relations, as well as my ability to work independently and excel in dynamic environments.