Nafees Shaik Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Managing the relationship with business leaders at site to understand their business strategy and business requirements to help them to deliver the same on defined timelines.Manages and coordinates all IT-related matters including data, wireless connectivity, Telephony, IT Security, Computer Hardware, and Software.Globally leading and managing the Infrastructure Technology Helpdesk, NOC, L1, endpoint, O365 administration, cloud, and network teams.Preparing the annual Technology Infrastructure Budget, covering existing infrastructure, services, upcoming new hires, trends in existing license usage, and new implementations.Planning and Designing the Technology infra BOM during the Implementation of new solutions, new office, and expansion of existing office requirements.Design, implement, and manage the organization's network infrastructure, including LAN, WAN, and cloud-based networks.Ensure network scalability and reliability to meet current and future business needs, also assess network capacity and plan for upgrades or expansions as needed.Provide technical support for L1, End point management, O365 Administration, Cloud and Network Team.Monitors network utilization and performance, implements procedures for network optimization. reliability, and availability.Coordinating with L2 teams to handle the P1 and P2 incidents to be close within SLA to reduce the impact on Operations.Coordinating with teams to address the findings of VAPT report and periodically upgrading the critical devices to latest stable firmware.Develop and implement network security policies, BitLocker, O365 Exchange mail flow, Quarantine policies, DLP policies, procedures, and best practices.Assign tasks, set goals, and conduct performance evaluations for the team members.Communicate technology infrastructure updates and issues to senior management and other stakeholders.CSAT Survey roll out on every 3 Months to take the necessary action and will present the Technology report to CXO.

Hyderabad, Telangana, India

Managing the relationship with business leaders at site to understand their business strategy and business requirements to help them to deliver the same on defined timelines.Globally Supporting to 10K + resource to address the incidents and Service requests within SLA with the help of Technology teams.Leading and managing the Infrastructure Technology L1 team of Hyderabad and Jaipur Location to take care the IT operation.Managed the Network team as interim responsibility for period of 5 months.Planning and Designing the Technology infra BOM during the Implementation of new solutions, new site, and expansion of existing site requirements.Manages and coordinates all IT-related matters including data, wireless connectivity, Telephony, IT Security, Computer Hardware, and Software. Troubleshooting and solving problems related to hardware, software, server, and network problems. Monitors network utilization and performance, implements procedures for network optimizationreliability, and availability.Responsible for tracking escalation mails from Operations leaders to address those issues on priority basis across the Globe.Endpoint systems management (Assets Inventory, OS Installation, Anti-virus, DLP, Encryption and Patch Management)Planning the automation of Windows 10 and 11 Build version upgradation from IBM BigFix Server across the end points of Windows 10 older versions.Responsible for working with External vendors to perform the POC and implement the Technology solutions. Ensuring to complete the APM & Failover activity as per Calendar on yearly basis.Manage staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.CSAT Survey roll out on every 6 Months to take the necessary action and will present the Technology report on Quarterly basis to Operations leaders and Stake holders.

Chennai, Tamil Nadu, India

Provide expertise for IT infrastructure (e.g Servers, Network), application infrastructure (e.g. Citrix, VM ware, VPN), and related services (e.g Business continuity) throught the life cycle from technology front end. Responsible for delivering quality service support (including Service Desk, Incident, Change & Problem Management) & assigning production teams to meet their service delivery obligations.Responsible for closure of Service Now (Enterprise ticketing tool) Incidents within the SLA period and follow ITIL procedure.Responsible for supply chain and execution of end to end asset life cycle management of the organization. Responsible for coordinating with business team to fulfill the asset requriment. Responsible for refreshement of assets as per technology usage policy. Responsible for preparing budget of assets by considering the forecast of organization. Responsible for coordinating with vendors to get the best quotes to do the procurement. Expert on managing IT asset management & vendor management.Experience to handle various functions team leads in the Data centre with server, storage, Network devices, Helpdesk & BMS operation. Managing the Data center & Hub rooms as per ISMS Standards.Ensuring to complete the APM & Failover activity as per Calendar on yearly basis.Act as An escalation point both to associates and customers.Produce reports on service Desk trends & highlights development that requires correction action.Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Every Month Business leaders connect to have the feedback on our service to take the actions.Implemented the automation way to reduce the manual effort as well as reducing the resource Experience in Migrating Microsoft Office365 application across the Employees.Experience in migrating Snow Agent,Sccm1802 LAPS application across the end points

Chennai Area, India

I have taken care across South region under me there are 11 Sites SPOCs/TLs as well as 94 Engineers who is reporting to me.Implemented new things to Deliver Outstandingly to Customers.After Discussion with Client, Implemented new things to run operation very smoothly.Need to take weekly review Meeting with client as well as Team Leaders.Need to take every week review meeting with Team Leader along with Engineers to avoid any kind of Escalations as well Deliver the service to client without any Escalations.As per commitment with Mphasis, SLA should be maintained more than 95%.Maintaining every month Productivity Utilization between 90 to 100% as well delivering outstandingly to client without any issues.There are few sites I have brought to 100% SLA as well as maintaining the consistency.Within Short Period I have brought More than 95% SLA across South region.Maintained more than 97% SLA till now & consistently achieving few locations 100% SLA on every month.Every month trying to close more than 90% resolution in same day & closing all the calls in within SLA.Maintaining Most of the locations Compliance report more than 95%.Implemented Training Technical calendar session across South region.Successfully completed the ISMS/ISO audits in last 6 Months across South region.Working Knowledge on ITIL concept on Daily basis Operations & need to work on Escalations (L3).Successfully completed the HP Migration as well as deboned the data of Chennai DLF/RMZ locations.As per Discussion with Site Team, Successfully completing Major activity on

Bangaon Area, India

Providing technical support for both (Mphasis an HP company) Internal and external clients for systems and backend support for all client related application.Installation, up gradation and configuration of Servers, Clients, Network, Software on platforms like WINDOWS 2000 & 2003 Server and Workstation, WIN 2000, XP Professional.Installing and Configuring Active Directory & Additional Domain Controller.Creating and configuring Domain level users & group accounts.Creation of Home folders as well as applying the profile Path. Trouble shooting of various problems including Software, Hardware and Basic NetworkingGeneration of daily call report, Pending call report and monthly analysis through Helpdesk Call Logging Software (Track IT Web)Installation & Maintenance of Local shared & Network printers.Inventory Management of technology assetsInstallation of Mcafee & SCCM client of Non complaint systems.

Bangalore

Bangalore