Mohammad Nafi Urrohman Email & Phone Number

Jakarta, Indonesia

Jakarta Raya, Indonesia

• (Account Management & Operation)
• Key account operation for Samsung, BCA, Sidomuncul, Johnson & Johnson, Remington, Unicharm, Purbasari, Erspo, Hello, etc.
• Specialized manage e2e fulfillment and operations for Samsung eStore and eCommerce.
• Responsible for B2B & B2C fulfillment all clients, implementing tailored solutions to meet their unique needs and demands.
• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Improved warehouse process resulting in productivity increase & accurate inventory

Jakarta Raya, Indonesia

• (Production - ISO Team)
• Conducting screening for new brand and product content from pre-live and post-live stages.
• Reviewing and rejecting product content that does not comply with the specified Blibli guidelines.
• Generating reports on the list of products that have completed the Quality Control (QC) process.
• Providing conclusions and assessments of the QC process conducted by the AI earlier.

Jakarta, Jakarta Raya, Indonesia

• (Trade Operation & Support)
• Responsible for pre-live and post-live approval of new sellers.
• Efficiently managing and responding to emails concerning merchant data changes, to maintain accurate and up-to-date information.
• Employing video calls as a verification method for high-risk seller leads, ensuring data accuracy and mitigating potential risks effectively.
• Thoroughly scrutinizing and reviewing documents submitted for official store applications, ensuring compliance with necessary regulations and standards
• Escalating to the relevant team for specific cases.

Jakarta Raya, Indonesia

• (SSOD Seller Growth)
• Contact sellers and educate them on how to upload products.
• Coach sellers in maximizing yield from our platform and collaborate with internal teams on optimal seller support.
• Increase SKU saleable sellers activeness and knowledge about Blibli throught program.
• Assume the pivotal role of managing and nurturing relationships with sellers following their acquisition, ensuring consistent communication and support to uphold mutual growth and satisfaction.
• Skillfully manage and resolve inquiries, issues, and escalations from sellers, utilizing effective communication and problem-solving skills to ensure swift and satisfactory resolutions.

Jakarta Raya, Indonesia

• (Department OT/M)
• Employ a service-oriented approach to effectively increase the sales of loan products through phone interactions.
• Diligently follow up on data and account management, ensuring accurate and up-to-date records.
• Successfully address various customer constraints and concerns, providing effective solutions and resolutions.
• Conduct thorough pre-screening and analysis of potential customers, thereby contributing to the maintenance of TKB90 standards.
• Prepare detailed and comprehensive daily and monthly reports to monitor progress and assess performance.

Jakarta Raya, Indonesia

• (Div. Wealth Management)
• Conducting targeted phone sales of bancassurance products, driven by a goal-oriented approach that ensures effective communication of the products' unique benefits to potential customers.
• Skillfully identifying and addressing customer needs through personalized interactions, tailoring product recommendations to individual preferences.
• Handling and resolving customer complaints promptly and effectively, utilizing strong communication and conflict resolution skills.
• Providing comprehensive information about loan and savings products, enabling customers to make well-informed financial decisions.
• Performing diligent after-sales activities, including proactive follow-up communication and dedicated support, to cultivate lasting customer relationships and enhance satisfaction.

Jakarta Utara, Jakarta Raya, Indonesia

• (Sales Operation)
• Formulate a strategic plan for effectively selling TOYOTA cars, taking into consideration market trends and customer preferences.
• Engage in sales canvassing activities to identify potential customers and expand the customer base.
• Proactively search for and prospect new leads, leveraging various channels and networking opportunities.
• Nurture and sustain relationships with customers beyond the point of sale, ensuring their ongoing satisfaction and loyalty.
• Assume responsibility for achieving target SPK (Sales Order), consistently striving to meet and exceed set sales goals.

Surabaya, Jawa Timur, Indonesia

• (Direktorat Operasional dan Pengembangan Bisnis)
• Provide assistance in the creation of K3 permits for port employees, ensuring compliance with safety regulations and promoting a secure working environment.
• Contribute to the design of PTSA (Pelayanan Terpadu Satu Atap) Pelindo III Tj. Perak and actively participate in field observations to enhance operational safety and efficiency.
• Undertake the responsibility of identifying prospective tenants to be strategically located within Gapura Surya Nusantara port, thereby optimizing the utilization of port facilities.
• Compile comprehensive reports and conduct in-depth analysis to evaluate how Pelindo III has successfully achieved a reduction in dwelling time, contributing to streamlined port operations and improved customer.

Surabaya, Jawa Timur, Indonesia

• (Department Fresh & Groceries)
• Assuming responsibility for meeting and surpassing sales targets for designated products through strategic planning and effective implementation.
• Proficiently presenting and displaying products for customers.
• Innovatively creating and executing gimmicks and promotional strategies to enhance product visibility and attract customer interest.
• Thoroughly conducting stock opname activities to ensure accurate inventory management, while consistently delivering a high standard of customer service.
• Diligently preparing detailed daily and monthly reports to provide comprehensive insights into sales performance and contribute to informed decision-making processes.