Nafia Tabassum, Csm® Email & Phone Number

Annandale,Va

• Collected sales data and did business process analysis to improve the profit of the business• Conducted meetings with upper management team to discuss weekly plans, projects and to do list• Solved any arising business related problems, worked under pressure and fast phased environment • Dealt with vendor management, customers queries, complains and feedback• Troubleshooted cash registers, office computers and took necessary steps• Led a 7-26 people team every night and… Show more • Collected sales data and did business process analysis to improve the profit of the business• Conducted meetings with upper management team to discuss weekly plans, projects and to do list• Solved any arising business related problems, worked under pressure and fast phased environment • Dealt with vendor management, customers queries, complains and feedback• Troubleshooted cash registers, office computers and took necessary steps• Led a 7-26 people team every night and assigned them specific departments to work on• Increased workflow by ensuring floor personnel were organizing and recovering the store to increase visibility • Made decisions and prioritized everyday task based on logistics, business needs and availability of employees• Oversaw and verified all associates were up to date with Safety Policies, Loss Prevention Policies and trainings• Reduced shrink and cost by increasing employee accountability • Helped with yearly inventory and on occasion helped with operation management and inventory management• Assisted with Hiring Processes, scheduling, budgeting and writing yearly employee reviews • Provided front check-out with loans and change order from the safe• Planned seasonal project, carried out Product Layout Design and Implementation• Reviewed all the price over rides for the day and took necessary steps(Price exceptions)• Secured the money in a safe, made sure all doors are locked and set the alarm after closing the store Show less

Annandale, Va

• Put customer satisfaction first by assisting them with returns and exchanges • Facilitated customers with credit card applications and all types of bill payment• Processed hunting license, layaway, Western Union and Money Order for customers• Learned new technology, techniques, policies and goals provided by corporate and delivered those knowledge to the rest of the associates through training• Managed cash drawer of $2,500 on a daily basis with accuracy and… Show more • Put customer satisfaction first by assisting them with returns and exchanges • Facilitated customers with credit card applications and all types of bill payment• Processed hunting license, layaway, Western Union and Money Order for customers• Learned new technology, techniques, policies and goals provided by corporate and delivered those knowledge to the rest of the associates through training• Managed cash drawer of $2,500 on a daily basis with accuracy and deposited them in a safe Show less

Annandale,Va

• Provided an outstanding shopping experience to customers through product knowledge and a fast checkout line• Received “Employee of the month” twice for exceeding personal and corporate sales goals

Bachelor Of Science - Bs, Information Systems And Operations Management

Activities and Societies: 1. Bengali Patroits Association- GMU BPA is all about gathering students and giving them a taste.

Associate Of Science - As, Business Administration, Management And Operations, 3.75

Activities and Societies: Phi Theta Kappa and The National Society of Collegiate Scholars