Nafij Ahmed Hridoy Email & Phone Number

The duties of my associate role are as follows:• Plan, execute, and oversee service inspection.• Audit for quality and conformance to SOP and Services.• Assist operations by tracking, documenting, and reporting quality levels as well as CSR.• Investigate reports of service quality issues and ensure resolution in accordance with process guidelines and regulatory requirements.• Develop or update procedures for capture, investigation, and documentation of service complaints.• Monitor quality shrinkage, dent & maintain problem logs along with report issues to managers and service developers.• Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes.

On field of CX & QA:☉ Planning, auditing & report sharing.☉ Support the creation of business rules, procedures, standards, policy drafts, guidelines, etc.☉ Resolve issues related to project deliverables.☉ Engaged with decision-makers to identify opportunities and risks.On field of Training:☉ Conducting training of hiring associates.☉ Research & development of taring materials.

Nitol Niloy Tower, Nukunja 2, Khilkhet, Dhaka

☉ Identify and assess customers’ needs to achieve satisfaction.☉ Follow communication procedures, guidelines and policies.☉ Strong phone contact handling skills and active listening.☉ Ability to multi-task, prioritize, and manage time effectively.

Master Of Business Administration - Mba, Accounting

Bachelor Of Business Administration - Bba, Accounting

Higher Secondary School Certificate (Hsc), Science