Nafis Abdullah Email & Phone Number

Sydney, New South Wales, Australia

· Manage and prioritise the product backlog for all digital channels (mobile apps and website) which includes customer onboarding and digital servicing of OFX as per initiatives that has the most impact and will bring value to business. · Support product manager to create product roadmap and then convert that into product backlog, breaking down high level product features into detailed epics, user stories with acceptance criteria, mockup, flowcharts etc. to help ensure the delivery team has a clear understanding.· Create delivery roadmap in yearly and quarterly planning with high level estimates developed with close collaboration with the tech team.· Supporting the scrum teams during delivery, including sprint planning, daily stand ups, sprint retrospective, stakeholder & final acceptance, and documentation (all agile rituals and ceremonies through to benefit realization)

Sydney, New South Wales, Australia

· Work with the Head of Product and create the product roadmap for the Citi Bank’s first ever Buy Now Pay later Product· Gather real customer insights and feedback from A-B testing and develop the most optimised acquisition Journey (mobile App and Website) for better and faster customer onboarding with the help of wireframes and quick sketches of each screen that would describe the whole flow· Work with different teams such as Product, Credit Risk, Operation and Fraud team to formulate industry standard Know Your Customer formula for accepting or rejecting customer applications within a tight SLA· Facilitate meetings to present BRD, product backlog and progress of project to local, regional and global eam on a weekly and monthly basis

Sydney Cbd, New South Wales, Australia

· Lead customer originations journey and customer onboarding processes for Commercial Loan, Buy Now Pay Later (Humm & Bundll), Leasing (LISA) & Credit card products.· Create Wireframes and manage UX/UI design for the BNPL Mobile Apps (Humm & Bundll) and Web Apps (LISA, FlexiRent, etc.) to help create a better customer journey.· Worked with APIs and Micro-services for system integration between front end mobile/web apps. Such as connecting the Mobile App for Humm to backend Oracle database by creating sequence diagrams that clearly depicted the flow of data between every system.· Write and maintain Epics in JIRA and update User Stories with Acceptance criteria.· Facilitate Agile ceremonies like Scrum daily Stand Ups, Sprint retrospective, Sprint Planning, product showcase to execs etc.· Work with Credit risk and Fraud team to implement credit rules on GBG Instinct, Illion and Green ID to reduce risky lending.· Helped develop FlexiGroup’s business strategies and workflows on Microsoft Dynamics CRM, Collections Automation System, Auto Credit Decision System and Managed File Transfer solution.· Documented As-Is business processes and worked closely with developers to transform them in to To-Be processes, which were later translated into a Robotics Process Automation (RPA) System called Blue Prism.· Helped with UAT and SIT testing to ensure a smooth production deployment

Pennant Hills, New South Wales, Australia

· Initialize and Conceptualize the fiber and copper call center project by identifying Key users and assist in defining process model by creating data flow diagrams, flow charts and use cases.· Created tree diagram for the Interactive Voice Response system to assist a customer with finding the right channel to get support from.· Worked with the design team on the UX/UI of the Order Support Portal that aggregates data from 5 major disparate systems and displays it on the dashboard for the call center agent to access all the information needed from one central location.· Created training modules for prospective users of the Order Support Portal by setting up workshops, presentation and creating detailed user manuals.

Singapore

· Collaborated closely with potential clients to create As-Is process mapping to determine the areas of improvement and then create Scope of Work document.· Created Functional requirements with To-Be flows by working with System Engineers.· Helped the business to understand the scope of improvement with the proposed system by creating SWOT Analysis.· Present the proposed solution to Execs and Board members of prospective clients to get approval and then sign-off to kick off the project.· Created data mapping document and data migration strategy to help onboard the new and proposed system.· Managed delivery of training strategy and change management programs based on the needs of the organization or the individual.

Singapore

· Created network diagrams to translate customer’s online payment service requirements into functional requirements. And later create functional requirement document for the developers to work on· Write User Stories and maintain Change Management document· Liaise with external vendors to create a network connection between the client and ITCL’s sever to establish a secure online payment service.· Creating online training material for all the internal employees across the company to teach them about PCI DSS compliance· At a technical level configure CISCO routers and switches as per project’s needs.

66, Mohakhali, Dhaka, Bangladesh

Created teaching materiel and then lectured Project Management & Business Analysis courses to undergrad students.Worked with final year students to help them finish their thesis.Interviewed course applicants and then help them with course and syllabus advising.

Master Of Science (Msc), Information Technology, 70

Bsc (Hons) In Computer Science, Computer Systems Networking And Telecommunications