Nafisa S. Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

Worked for the client 𝐊𝐢𝐧𝐠𝐬𝐥𝐞𝐲 𝐍𝐚𝐩𝐥𝐞𝐲 for a CRM Project. Job responsibilities are in detail separately.Worked for the client 𝐇𝐞𝐦𝐩𝐬𝐨𝐧𝐬 as Practice Support Assistant. 𝖶𝗈𝗋𝗄𝖾𝖽 for the client 𝐇𝐞𝐦𝐩𝐬𝐨𝐧𝐬 𝗈𝗇 𝖿𝗂𝗅𝖾 𝗈𝗉𝖾𝗇𝗂𝗇𝗀𝗌, 𝖠𝖬𝖫 & 𝖼𝗈𝗇𝖿𝗅𝗂𝖼𝗍 𝗌𝖾𝖺𝗋𝖼𝗁𝖾𝗌 𝗐𝗁𝗂𝗅𝖾 𝖺𝗌𝗌𝖾𝗆𝖻𝗅𝗂𝗇𝗀 𝖺𝗇𝖽 𝖺𝗋𝗋𝖺𝗇𝗀𝗂𝗇𝗀 𝖻𝗎𝗇𝖽𝗅𝖾𝗌 𝖺𝗇𝖽 𝖾-𝖻𝗎𝗇𝖽𝗅𝖾𝗌, 𝖺𝗇𝖽 𝗀𝗎𝖺𝗋𝖺𝗇𝗍𝖾𝖾𝗂𝗇𝗀 𝖾𝗑𝖼𝖾𝗅𝗅𝖾𝗇𝗍 𝗆𝖺𝗂𝗇𝗍𝖾𝗇𝖺𝗇𝖼𝖾 𝗈𝖿 𝖻𝗈𝗍𝗁 𝗁𝖺𝗋𝖽 𝖼𝗈𝗉𝗒 𝖺𝗇𝖽.

London, England, United Kingdom

• Worked in a Project in Dynamics 365 for six months.
• Attention to detail shown by accurately updating information on account and client records, removing any duplicates and this was done for over 10,000 records
• Removed 5,000 duplicates of the contacts and accounts from the system by analysing each of the contact & account history.
• Daily Standup Meeting for planning and sharing the update of the data validation.
• Top performer of the week where 250 data were validated which was 30% more of the weekly goal.
• Ensured compliance with security processes and practices, in particular client confidentiality, information security and data protection

Dhaka, Bangladesh

• Reviewed requirements, specifications, and technical design documents toprovide timely and meaningful feedback.
• Created detailed, comprehensive, and well-structured test plans and testcases.
• Estimated, prioritized, planned, and coordinated testing activities.
• Identified, recorded, and documented bugs thoroughly.
• Performed thorough regression testing when bugs are resolved.
• Collaborated with internal teams (i.e. developers and product designers) toidentify system requirements.

Dhaka, Bangladesh

• Reviewed quality specification and technical design documents to providetimely and meaningful feedback
• Created detailed, comprehensive and well-structured test plans and testcases.
• Estimated, prioritized, planned and coordinated quality testing activities
• Identified, recorded, documented thoroughly and tracked bugs issued themin GIT
• Weekly meeting with the developers and clients for project requirementdiscussion
• Performed thorough regression testing when bugs are resolved

Gphouse, Bashundhora Residential AREA

• Worked in Technology Complaint Management Department, Service Operation Division.Responsibility:
• End to end Network Complaint Handling
• Voice and data complaints acknowledgement and correlation
• First touch complaints resolution and escalation to line organization or vendors
• Maintain SLA and Aging target of network complaints
• Complaints data analysis and taking proactive initiatives to reduction no. of complaints

Master Of Science, Information Systems, Distinction

Cisco Certified Network Associate, Cisco Networking Academy

Completed my Cisco Certified Network Associate Routing & Switching(CCNA) course& also the VENDOR exam under the Supervision of Women Rock.

Bachelor Of Science (B.Sc.), Computer Science Engineering

Activities and Societies: Debate Team, CS Fest

Higher Secondary School Certificate, Science, A

Secondary School Certificate, Science, A+

I passed My Secondary & Higher School there..

Science, Primary School, A+

Activities and Societies: * A good racer with medals * A good poster designer with a trophy * A good project making on science fictionI.