Nuur Al Qodar Nafisah Andini Email & Phone Number

Bekasi, Id

Jakarta Raya, Indonesia

My responsibilties includes : - handling customers inquiries through email, instagram, telegram and whatsapp- resolving customer technical issue- escalating system issue to the related department- compiling knowledge base for customer service SOP- compiling and checking FAQs on the website are effective and useful for the customers- compiling customer service weekly reports- lead customer service internal weekly meeting

Greater Jakarta Area, Indonesia

My responsibilties includes : - ensure clients has memorable experience during photoshoot session- handling client's inquiries through various platform such Airbnb, Klook, KKday- building and mantaining a strong relationship with clients and photographers- finding the perfect time and place to do a shoot- arrange an appointment with the photographer based on the client's personal inquiries

Greater Jakarta Area, Indonesia

My responsibilities includes:- ensuring customer statisfaction and smooth guest experience- handling guest requests and reservations- handling customer complaints- processing any special request- bulding and mantaining good relationship with customer- resolving customer inquiries through email, phone call (outbound and incoming calls), WhatsApp, and webchat

Jakarta Selatan

My responsibilities includes:- resolving customer's complex inquiries by Zendesk, WhatsApp, and make an outbound call- handling critical and escalated ticket (fraud and scam)- handling hard complaints - ensuring customer loyalty and satisfaction - providing excellent services to the VVIP customers- maintaning good relationship with VVIP customers- collaborate effectively with internal teams

Jakarta Selatan

My responsibilities includes:- communicate and collaborate with project managers- assisting project manager in meetings with clients and vendors- listing, collecting and documenting all the project details- tracking pending documents through weekly progress report- preparing project monthly report- export of As-Built files in the customer required format - reporting on the progress of documents

Jalan Kuningan Barat No. 2, Jakarta Selatan

As a marketing intern, I am responsible for analyzing data and collecting the report about market research, creating new tagline to promote Jakarta tourism and making souvenirs to be exhibited at the World Tourism Expo by Ministry of Tourism. I also helped to develop regional tourism so that it can have a more positive impact on the surrounding community while preserving Betawi culture as a native culture of Jakarta.

Jl. Margonda Raya No.345 Cd, Depok, Jawa Barat

As intern ticketing staff, I am responsible for assisting the customers inquiries regarding the airlines reservation by Abacus reservation system such as issue and re-issue the airlines tickets. I am also selling the holiday packages and other travel-related products and services to the customers.

Jl. Medan Merdeka Barat 12, Jakarta Pusat

As an intern tour guide, I am responsible for escorting and guiding local and foreign tourists both individuals and groups by giving them information about the museum and its collections. I am also responsible for providing information about the history and culture of Jakarta (especially for foreign tourists) in order to provide an unforgettable experience during their visit to this museum.