Nafisa Parvin (Investment Fund In Canada Certified ) Email & Phone Number

Toronto, Ontario, Canada

1) Respond incoming calls and make outbound calls .2) Resolve 90% issues by providing insightful solutions using emotional intelligence and by being active listener that ensures positive client experience.3) Deal with cash payment , credit / debit transactions , and prepare invoice for future transactions 4) Engage with existing customers as first line of support to understand unique needs and to solve their problems by being empathetic resulting in 80% repeat business. 5) Collaborate with team members and supervisor to ensure that clients are getting solutions from the right person that enables us to manage risk properly.6) Ensure 100% accuracy in documentation and financial transactions according to the company regulations by maintaining proper log sheet

Toronto, Ontario, Canada

1) Greeted guests proactively, recommended daily specials to offer superior service , engaged in marketing to promote new products .2) Engaged with customers in friendly conversation and checked with them with curiosity to determine 100% satisfaction by taking accountability that led to repeat business.3) Responded minimum 40 phone calls to take orders for customer pick up and delivery.4) Dealt with cash payments , POS , debit/ credit payments .5) Trained new servers in restaurant procedures and customer service standards with flexibility resulting in effective teamwork.6) Promoted great customer service by remaining attentive to guest needs that led to quick problem solving approach .

Dhaka, Bangladesh

1) Built trust and sustainable relationships with clients through authenticity to help resolving concerns of everyday banking needs2) Engaged with valuable customers by providing thorough knowledge regarding financial products and services like : retail banking , credit cards , business banking , mobile banking to ensure 100 % customer satisfaction that led to increased revenue .3) Acted as first line of support to collect feedback from clients that enhanced eagerness to learn about potential service improvements resulting in having strong relationships with clients.4) Ensured digital enablement by remaining knowledgeable regarding CRM , mobile banking applications.5) Ensured 100% client engagement by having constructive discussion to provide client - centric solutions as their needs to reach their financial goals .