Nafiur Chowdhury Email & Phone Number

London, England, United Kingdom

-Achieving strong results through implementing effective performance and operations management; optimising sales functions and instilling a clear business plan .-Team restructuring and organisation, ensuring that the day to day business operations run consistently and all staff have their clear objectives-Delegation of some duties with trusted team members to ensure high accomplishment of sales, profits and client service delivered above level-Achievement of all store targets, performance managing the team to deliver on KPIs -Performance management; monitoring staff consistency and conducting regular appraisals to provide constructive feedback, support and acknowledge achievements-Staff coaching, development and performance management; conducting monthly reviews, appraisals and coaching team members on a daily basis and delivering catered feedback to improve customer service, achieve targets and personal goals.-Frequent communication of business objectives with clear set of actions and time frames-Introduction of morning team training sessions to improve expertise of luxury retail sales, providing regular feedback to staff to ensure an integrated team approach-Excellent client relationship management; building and maintaining new and existing client relationships whilst delivering exceptional customer service experience to all-Expanding client portfolio by introducing new clients to the brand-Smooth resolution of Aftersales issues and complaints to maintain customer satisfaction -Strategic preparation of store development plans which increased footfall and revenue-Injecting a high performance store culture whilst elevating the store atmosphere -Monitoring trends within the luxury market and maintaining an excellent commercial awareness to keep abreast of the competition

London, England, United Kingdom

-Implementing strategies to maximize sales and exceed business goals and objectives; developing an attractive and displaying selection of items to suit the needs of the clientele -Monitoring best business practices and implementing measures to improve efficiency and drive sales-Staff development; building strong working relationships, recognising individual potential and promoting team members into higher positions while delivering ongoing coaching-Implementation of rewarding incentive programmes to support staff development-Recruitment; reviewing job applications, selecting and interviewing suitable candidates-Training of employees to instil a cohesive store approach and Best Practice-Stock management; monitoring, ordering and maintaining immaculate displays-Strict enforcement of the company loss prevention policy, raising awareness of it amongst staff in the store to reduce risk