Nag M Email & Phone Number

New York, Ny, Us

 Configured and customized Salesforce.com to support business requirements, including workflows, process builders, validation rules, flows, and approval processes to automate complex business processes. Created Email templates for inbound emails using Visual force for the clients and customers.  Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.  Implemented Web-to-Case, Email-to-Case to track Cases from the website.  Created different Workflow Rules and Approvals for various campaign processes.  Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.  Preparation of design documents of various applications based on the gathered requirements.  Managed end-to-end development, configuration, customization, and implementation within Salesforce.com, ensuring seamless integration with third-party applications and alignment with business goals. Collaborate with business stakeholders and solution architects to understand business requirements and design scalable solutions using Salesforce OmniStudio, ensuring alignment with organizational goals and industry best practices. Created and managed dataflows, datasets, and interactive dashboards in Einstein Analytics (Tableau CRM) to deliver real-time analytics and reporting solutions, supporting strategic business decisions. Developed custom Apex classes, triggers, and batch processes for complex data handling and integration tasks. Built and optimized Lightning Web Components (LWCs) to enhance user interface and experience. Develop and customize applications using Salesforce OmniStudio tools, including Lightning App Builder, Flow Builder, Process Builder, and Lightning Web Components, to create intuitive and user-friendly interfaces for end users.

 Implementation of a full Salesforce Order Management solution, including order creation, allocation, and fulfillment flows.  Regularly worked with integration systems such as Narvar, Clutch, Tulip, and KWI.  Built custom APIs using wrapper classes and created integrations within Salesforce.  Created and configured platform events to be used by middleware systems.  Extensively developed flow screens using Lightning web components.  Built a custom pre-chat pop using Lightning components to meet business requirements.  Provided architectural knowledge to the business and fine-tuned requirements.  Worked closely with implementation partner OSF to implement solutions for requirements in Service Cloud and Sales Cloud.  Debugged production issues and provided technical support as needed.  Work closely with business stakeholders to understand their requirements in the context of insurance and telecom processes. Write, test, and deploy Apex classes and triggers.  Create and manage user profiles, roles, and permission sets. Implemented a new single sign-on (SSO) system after initial go-live to improve security and provide multi-factor authentication (MFA).

 Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of the application.  Developed Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.  Analyzed the requirements with the business team and converted the requirements into detailed technical requirements.  Performed administration activities for SFDC including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.  Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader by writing SOQL queries.  Use SOQL and SOSL for data manipulation and retrieval.  Design and optimize case management processes in Service Cloud, including case creation, assignment, escalation, and resolution. Configure Omni-Channel routing in Service Cloud to intelligently route customer inquiries to the appropriate agents based on skillset, availability, and workload. Used Salesforce Marketing Cloud's Analytics Builder to derive actionable insights. Provided technical support and troubleshooting for Salesforce Marketing Cloud-related issues.

 Created custom objects, custom fields in lightening experience, also worked on creating Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.  Worked on Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.  Created and configured Permission sets, Roles and profiles to provide and restrict the user access as per the business standards.  Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.  Customize the Service Console user interface to provide agents with a unified view of customer interactions, cases, and related information. Responsible for the data maintenance and data integrity within the Force.com platform.  Develop and execute test plans and scripts to validate the functionality and performance of Salesforce OmniStudio configurations and customizations, ensuring high-quality deliverables and adherence to business requirements.  Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.  Created and used Email templates in HTML and Visual force. Also, designed various web pages in visual force for capturing various customer enquiries.  Integrate Salesforce Vlocity applications with other systems and platforms, including Salesforce CRM, third-party applications, and backend systems, using APIs, middleware, and integration tools like MuleSoft or Salesforce Integration Cloud. Design and implement data models in Salesforce Vlocity, defining objects, fields, relationships, and data validation rules to support business processes and reporting requirements. Working with business users on a regular basis to gather requirements and support with production issues.

 Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationships among objects.  Created Email templates for inbound emails using Visual force for the clients and customers.  Designed and developed Salesforce DX (SFDX) packages for enterprise deployment, improving modularity and version control in complex Salesforce environments. Leveraged Einstein Analytics to drive data-driven insights and enhance decision-making capabilities, enabling better business outcomes and reporting. Implemented DevOps best practices, including CI/CD workflows and automated testing, to streamline the deployment pipeline and reduce release cycle times. Created different Workflow Rules and Approvals for various campaign processes.  Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.  Preparation of design documents of various applications based on the gathered requirements.  Collaborate with business stakeholders and solution architects to understand business requirements and design scalable solutions using Salesforce OmniStudio, ensuring alignment with organizational goals and industry best practices. Designed and implemented complex Salesforce Visual Flows to automate business processes and improve operational efficiency. Develop and customize applications using Salesforce OmniStudio tools, including Lightning App Builder, Flow Builder, Process Builder, and Lightning Web Components, to create intuitive and user-friendly interfaces for end users.  Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Report Folders to assist managers to better utilize Salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization.